Key Responsibilities:
Operational Leadership:
Supervise supervisors and field teams, ensuring alignment with company standards and client expectations.
Strategic Support:
Assist in budget planning, resource allocation, and process improvement initiatives.
Client Retention:
Address escalated client concerns, negotiate contracts, and build long-term partnerships.
Performance Analysis:
Track KPIs, prepare reports, and recommend actionable insights to senior management.
HR Support:
Assist with hiring, onboarding, training, and performance evaluations for staff.
Compliance & Safety:
Ensure adherence to industry regulations, safety protocols, and company policies.
Innovation:
Identify opportunities to enhance service quality, reduce costs, and implement new technologies.
What We’re Looking For:
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Experience:
3-5 years in operations management, preferably in cleaning, facilities, or hospitality.
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Leadership:
Proven ability to lead teams, manage supervisors, and drive results in a fast-paced environment.
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Business Acumen:
Understanding of budgeting, financial reporting, and operational efficiency.
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Communication:
Exceptional interpersonal skills for client negotiations and internal collaboration.
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Tech-Savvy:
Proficiency in Microsoft Office, scheduling software, and CRM tools.
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Problem-Solving:
Ability to troubleshoot issues creatively and decisively.
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Flexibility:
Willingness to travel between sites and adapt to evolving priorities.
Founded 2021 in Singapore, i-LINK is a multi-Talent Acquisition and the HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.
We believe that employee always the key to SUCCESS “Clients Do Not Come First, Employees Come First. If You Take Care Of Your Employees, They Will Take Care Of The Clients”.
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