全职 End User Computing Manager 工作, 薪水, PA Recruitment Federal Territory 公司招聘中 - Ricebowl

Job Description

• The EUC Manager is responsible for leading a team of field service professionals to deliver high-quality customer service and operational excellence, overseeing team performance, workflow efficiency, and staff development while ensuring compliance with company policies. Key responsibilities include managing customer relationships and issue resolution, conducting stock audits and inventory reconciliation, enforcing asset tracking and preventive maintenance protocols, and supporting resource planning and recruitment. Success is measured through customer satisfaction (>90%) and SLA compliance (>98%), team performance and KPI alignment, operational efficiency, and inventory/asset management standards (inventory variance <2%, asset utilization >95%). The role requires a Diploma or Bachelor's Degree in IT, Business Management, or a related field, at least 5 years of experience managing complex projects or operations in the high-tech industry with a background in customer support and field engineering, cross-functional team leadership experience, willingness to travel up to 50%, and strong interpersonal, communication, and multitasking skills suited to an evolving business environment.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Business Management, or a related field

Experience

• Minimum 5 years' experience managing complex projects or operations within the high-tech industry
• Proven background in customer support and field engineering
• Experience leading and participating in cross-functional teams
• Willingness to travel up to 50%

Knowledge

• Solid understanding of field service delivery operations, asset and inventory management, and customer service processes
• Familiarity with industry best practices, resource planning tools, and performance metrics

Personal Skills and Attributes

• Strong interpersonal and communication skills (oral and written)
• Excellent attention to detail
• Ability to manage multiple projects simultaneously
• Adaptable to evolving business environments
• Self-motivated with a strong work ethic and professional standards