Customer service is the support and advice a company gives to people who buy or use its products or services
. It helps clients before and after they buy, solving problems and answering questions to make people happy and build trust.
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Common Channels
Phone calls
Email
and web forms
Live chat
and AI chatbots
Social media
messages
In-person
counters or stores [1]
Key Goals
Fix issues fast
Answer questions clearly
Keep buyers loyal
Make the brand look good