全职 G- Customer Care Support- Sales Support 工作, 薪水 up to MYR 4,500, OTT CREATION MARKETING Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities

Responsible of oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction.

Including but not limited to the following:

• Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers
• Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents
• Assist sales order processing and follow up on delivery status of orders and track on collection
• Co-ordinate with logistics department to ensure on-time delivery to customer
• Liaise with customers to provide update order status
• Process sales data, sales progress reports and other sales related records and reports
• Communicate with customer via official emails regarding documentation submission, documentation status monitoring, customer approval status monitoring.
• Coordinate with customers and prepare shipping documents as required.
• Maintain files of all documentation and records (physical and digital) required for individual jobs.

KEY REQUIREMETNS

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Economics, Business Studies/Administration/Management, Commerce or equivalent.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Customer orientated and ability to adapt/respond to different types of characters.
• Detailed oriented and passionate towards serving others with great enthusiasm.
• Excellent verbal and written communication skills.

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*To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +************* 5055

Kindly note that only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Putrajaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• date of birth, expected salary, reason of leaving

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person