全职 Client Experience Services Leader 工作, 薪水 up to MYR 4,000, Tribe Business Services Melaka 公司招聘中 - Ricebowl

Client Experience Operations Leader
About the Role

We are seeking an experienced leader to oversee daily operations, workforce planning, team performance, and service quality. The role involves managing operational challenges, developing team performance, and driving service improvements.

Key Responsibilities

• Manage staffing, scheduling, and workforce allocation.
• Monitor team performance, service quality, and daily operations.
• Handle escalations, system issues, and major client concerns.
• Lead onboarding, training, coaching, and performance development.
• Improve SOPs, workflows, and service processes.
• Coordinate with cross-functional teams on operational improvements.

Requirements

• 3+ years of customer service or client experience, including 1+ year managing 10+ staff.
• Strong leadership, communication, coaching, and problem-solving skills.
• Good command of Mandarin and English, both written and spoken.
• Adaptable, responsible, and able to work under pressure.
• Willing to work onsite.

Pay: RM4,000.00 per month

Application Question(s):

• How many years of experience do you have in Customer Service？
• Do you have at least 1 year of experience managing a team of 10 or more staff?
• Are you fluent in both Mandarin and English, both spoken and written?
• Are you comfortable managing team performance, training, coaching, and daily operations?
• Are you comfortable with a monthly salary of RM4,000?
• What is your notice period and earliest available start date?
• Are you comfortable working onsite in Melaka and supporting daily operational activities?

Work Location: In person