全职 Housekeeping Supervisor (Hotel - Room - 5 star) 工作, 薪水 up to SGD 2,500, CLEAN CIRCLE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Position Overview

The Housekeeping Supervisor is responsible for supervising daily housekeeping operations and ensuring guest rooms and assigned areas meet the cleanliness, presentation, hygiene, and service standards expected of a 5-star hotel.

Key Responsibilities

• Supervise and coordinate the daily work of Room Attendants and housekeeping team members.

• Inspect and maintain the cleanliness and presentation of up to 50 guest rooms per shift, depending on occupancy and operational requirements.

• Conduct detailed room inspections before rooms are released for sale or guest arrival.

• Ensure rooms meet 5-star standards for cleanliness, amenities, linen, bathroom presentation, furniture, and overall appearance.

• Check room status and coordinate with Front Office regarding Vacant Clean (VC), Vacant Dirty (VD), Occupied, Out of Order, and priority rooms.

• Identify maintenance defects and report them promptly to the Engineering/Maintenance Department.

• Follow up on reported defects to ensure timely resolution.

• Monitor room attendants' productivity, grooming, attendance, and adherence to hotel procedures.

• Allocate rooms and daily assignments according to occupancy, VIP arrivals, early check-ins, and operational priorities.

• Ensure proper replenishment and presentation of guest amenities, minibar items, linen, towels, and supplies where applicable.

• Handle guest requests and housekeeping-related complaints professionally and promptly.

• Coordinate VIP, long-stay, special-occasion, and special-request room preparations.

• Conduct periodic checks of corridors, public areas, pantries, linen rooms, and other assigned areas.

• Ensure compliance with hotel standards for hygiene, health and safety, security, and chemical handling.

• Monitor housekeeping equipment and report damaged or unsafe equipment.

• Maintain accurate room inspection records, discrepancy reports, and housekeeping checklists.

• Train, coach, and support Room Attendants and new housekeeping colleagues.

• Assist the Executive Housekeeper/Assistant Housekeeper with daily operations and other assigned duties.

Room Inspection Standards

Each room inspection should cover:

• Bedroom cleanliness and dust-free surfaces

• Bed-making and linen condition

• Bathroom cleanliness and sanitation

• Towels and amenities

• Floors, carpets, curtains, and windows

• Furniture and fixtures

• Lighting and electrical equipment

• Air-conditioning operation

• TV, telephone, safe, and other guest facilities

• Room supplies and presentation

• Odour and overall room ambience

• Maintenance defects

• Final 5-star presentation before releasing the room

Requirements

• Previous experience in hotel housekeeping, preferably in a 4- or 5-star hotel.

• Previous supervisory experience is preferred.

• Strong knowledge of guest-room cleaning and inspection standards.

• Ability to supervise and inspect a high volume of rooms while maintaining attention to detail.

• Good communication, leadership, and problem-solving skills.

• Professional grooming and guest-service attitude.

• Ability to work shifts, weekends, and public holidays.

• Knowledge of hotel housekeeping systems/PMS is an advantage.

Key Performance Areas

• Guest-room cleanliness and inspection scores

• Number of rooms inspected and released accurately

• Guest satisfaction and housekeeping-related complaints

• Room turnaround time

• Room-attendant productivity

• Maintenance defect follow-up

• Compliance with hotel SOPs and safety standards

• Team attendance, grooming, and performance