全职 Executive, Customer Service (8 Months) 工作, 薪水 up to MYR 3,000, Techsap ASP Federal Territory 公司招聘中 - Ricebowl

Position Summary:

To manage and handle all enquiries and service requests received via CS Call service channel. Ensure that enquiries and requests are handled within the target service KPI and to deliver positive service experience to customers consistently.

Key Accountabilities:

• Handling of calls via the call channel within the target service KPI. Ensure all enquiries and service requests are handled completely, providing first contact resolution or to follow up and resolve within the agreed TAT with customer. For cases that requires more time to resolve, ensure customers are kept informed on the status until it is resolved.
• To track & report all incoming calls following the standard tracking procedure daily and on monthly basis
• All calls must be handled in a professional manner and adhere to the quality guide in responding to emails & chats
• Highlight & escalate to team leader any abnormal issues/ incidents that may im-pact to service levels.
• Escalate/ discuss with team leader any cases not able to resolve/ face any challenges with customers or stakeholders.
• To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
• Back up team members in other service channels when there is shortage of man-power within customer service department

Pay: Up to RM3,000.00 per month

Work Location: In person