Service Support Executive – English Speaker | Rotational Shift
Job Description
We are looking for a Service Support Executive to join our team and provide professional support to users through phone, email, and live chat.
What You’ll Do
- Handle enquiries and provide accurate solutions
- Assist users with service-related issues
- Update case information and follow up when needed
- Escalate complex cases to the relevant team
- Maintain a positive and professional service experience
Requirements
- Good English communication skills, both spoken and written
- Strong communication and problem-solving skills
- Previous customer service, service support, or call centre experience is an advantage
- Willing to work rotating shifts, including night shifts, weekends, and public holidays
Benefits
Location: Taman Molek, Melaka
Employment Type: Full-time
Pay: RM2,500.00 per month
Application Question(s):
- Are you fluent in English, both spoken and written?
- Do you have any experience in customer service, service support, call centre, or a similar role?
- Are you comfortable working on a rotating shift, including night shifts, weekends, and public holidays?
- Are you willing to work on-site in Taman Molek, Melaka?
- Are you comfortable with a salary of RM2,500 per month?
Work Location: In person