全职 Executive – Customer Service 工作, 薪水 up to MYR 6,500, Premium Vegetables Oils Federal Territory 公司招聘中 - Ricebowl

Are you passionate about creating exceptional customer experiences?
Do you enjoy building strong relationships, solving challenges, and leading teams to deliver excellence? If yes, this opportunity is for you.

At Premium Vegetable Oils, we’re dedicated to excellence at every touchpoint. As our Customer Service Senior Executive, you’ll shape how customers experience our business while inspiring your team to succeed.

Key Responsibilities:

• Deliver end-to-end customer service, managing inquiries, orders, deliveries, complaints, and follow-ups.
• Process sales orders, delivery schedules, and documentation accurately.
• Coordinate with sales, warehouse, logistics, and finance teams to ensure smooth delivery.
• Manage multiple stakeholders to meet delivery timelines effectively.
• Follow up on issues across departments and ensure timely resolution.
• Handle customer issues including delivery delays, quality concerns, and shortages.
• Maintain strong relationships with key and long-term customers.
• Monitor order/shipment status and proactively update customers.
• Support packaging/artwork coordination with suppliers and assist in securing customer approvals.
• Prepare basic reports on orders, complaints, and customer feedback.
• Take initiative to improve processes and enhance customer service efficiency.

Requirements:

• Qualification: Degree in Business Administration or related field.
• 2 to 3 years of experience in customer service or customer relationship management (FMCG, manufacturing, or commodities preferred).
• Experience handling B2B customers is an advantage.
• Excellent communication skills in English and Bahasa Malaysia.
• Strong coordination and problem-solving skills.
• Able to work independently in a dynamic environment.
• Familiarity with ERP/order management systems (SAP or similar is an advantage).
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) for reporting, analysis, and documentation.

Working Style / Competencies:

• Detail-oriented, organized, and highly coordinated.
• Customer-focused with a professional and proactive attitude.
• Team player with leadership qualities.
• Strong analytical skills with cause-and-effect thinking and problem-solving ability.
• Self-driven with a continuous improvement mindset.

What We’re Looking For:

• A proactive and self-driven professional who takes ownership of customer satisfaction.
• Someone who can coordinate across departments and manage multiple priorities without losing attention to detail.
• A problem solver who thinks ahead, anticipates challenges, and takes initiative to improve processes.
• A strong communicator who can maintain good relationships with customers and internal teams.
• A team player with leadership potential who can support, guide, and inspire colleagues when needed.
• A professional who demonstrates attention to detail, a positive attitude, and flexibility in handling tasks and schedules.

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM6,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Work from home

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Service: 1 year (Required)

Language:

• Bahasa (Required)
• English (Required)

Work Location: In person