- Singapore
全职 Customer Service Executive 工作, 薪水 up to SGD 3,000, ORICUS SEMICON SOLUTIONS PTE. LTD. 公司招聘中 - Ricebowl
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职位描述
岗位职责
Position Summary
The Customer Service Executive is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.
Key Responsibilities
Min. 1-2 years of experience in customer service, order management or supply chain operations.
Strong problem-solving and communication skills.
Proficiency in English required, Mandarin is a plus
Working Hours/ Location
Hours: Monday to Friday 8.30 am to 6.15pm
Location: Lok Yang
The Customer Service Executive is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.
Key Responsibilities
- Enter and process customer orders accurately.
- Confirm orders with customers and provide delivery timelines.
- Track orders and ensure timely fulfillment.
- Provide updates on order status, delivery schedules, and issues.
- Resolve routine customer issues and escalate when necessary.
- Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
- Liaise with logistics, warehouse, and planning teams to support order fulfillment.
- Follow up on delivery and documentation requirements.
- Other adhoc tasks where necessary.
Min. 1-2 years of experience in customer service, order management or supply chain operations.
Strong problem-solving and communication skills.
Proficiency in English required, Mandarin is a plus
Working Hours/ Location
Hours: Monday to Friday 8.30 am to 6.15pm
Location: Lok Yang
重要安全守则
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