全职 AI DevOps Engineer – L2-L3 Application Support 工作, 薪水, Lancesoft Malaysia Federal Territory 公司招聘中 - Ricebowl

Job Title- AI DevOps Engineer – L2/L3 Application Support

Location: Kuala Lumpur, Malaysia

Role Summary:

We are looking for an experienced AI DevOps Engineer with strong expertise in L2/L3 Application Support, DevOps, and AI-driven automation. The candidate will support critical enterprise applications and drive automation using Agentic AI, GenAI/LLMs, and self-healing solutions.

Key Responsibilities

• Provide L2/L3 production support for critical enterprise applications.
• Troubleshoot issues across Linux/Unix, Java/J2EE, Oracle Database, and WebLogic.
• Perform RCA, incident/problem management, and permanent remediation.
• Support application deployments, CI/CD pipelines, and environment management.
• Monitor applications and infrastructure to ensure availability and SLA compliance.
• Collaborate with Development, Infrastructure, and Database teams.
• Design and implement AI Agents / Agentic AI solutions for IT operations.
• Develop automated runbooks, self-healing workflows, and AI-driven incident automation.
• Integrate AI solutions with monitoring, alerting, and ITSM tools.
• Identify opportunities to reduce manual effort and improve operational efficiency.

Required Skills

• 5+ years in DevOps / Application Support.
• Strong L2/L3 production support experience.
• Hands-on Linux/Unix.
• Strong Java/J2EE application support.
• Oracle Database and WebLogic Server.
• CI/CD and deployment tools such as Jenkins/GitLab/GitHub Actions.
• Monitoring and ITSM tools such as ServiceNow, Splunk, Grafana, Prometheus, etc.
• Strong RCA, incident management, troubleshooting, and SLA experience.
• Hands-on exposure to Agentic AI, AI Agents, GenAI/LLMs.
• Experience building AI-driven automation, self-healing solutions, or automated runbooks.

Preferred

• Banking/financial services production support experience.
• Kubernetes/Docker/cloud exposure.
• Python or scripting for automation.
• Experience integrating AI agents with ITSM/monitoring platforms.