JOB DESCRIPTION:
Respond promptly to customer inquiries via phone, email, and other communication channels.
Provide accurate information about products, services and company policies.
Assist customers in resolving issues, complaints or service requests in a professional manner.
Processing detailed customer requests and to follow up on order status or customer enquiries satisfactorily
Investigate and resolve customer complaints or service issues.
Maintain good relationships with customers by providing excellent service
Co-ordinate with internal teams to resolve customer-related matters
Suggest improvements to enhance customer satisfaction and service efficiency