全职 IT Systems Officer 工作, 薪水 up to SGD 5,000, Equatorial Marine Fuel Management Services Pte Ltd North-east Region (Singapore) 公司招聘中 - Ricebowl

The IT Systems Officer provides professional technical support and administration for the organization's Microsoft 365 cloud environment and related IT infrastructure. The role helps maintain secure, reliable and high-performing services while delivering responsive support to users in office, remote and vessel environments.

Key Responsibilities

• Independently research, design,develop and deploy Microsoft 365 solutions that support business and operational requirements.
• Administer the Microsoft 365environment to maintain service availability, reliability, security and performance.
• Configure, support and maintain Microsoft Intune and Microsoft Defender capabilities in accordance with organisational requirements.
• Provide Level 1 and Level 2helpdesk support, including remote assistance and troubleshooting.
• Participate in an after-hours and weekend standby support roster, where required.
• Monitor system health and regularly review, analyse and test systems to identify performance,availability and security issues.
• Plan and coordinate the deployment, replacement and lifecycle management of IT hardware.
• Perform and verify system updates, backups and restorations, as required.
• Collaborate with internal stakeholders to improve system functionality, service quality and user experience.
• Coordinate IT onboarding and offboarding activities for new hires and departing employees.
• Create and maintain system configuration records, operating procedures, process documentation and end-user guides.
• Provide high-quality technical support and coordinate with internal teams and external vendors to resolve issues both onsite and remotely, including onboard vessels.
• Travel overseas when required to provide ad hoc IT support.
• Support IT procurement activities, including sourcing, vendor coordination, quotation review and order follow-up.
• Maintain accurate hardware and software asset inventories.
• Complete and document daily,monthly and annual IT operational checks.

Minimum Requirements

• At least two years of hands-on experience administering and supporting Microsoft 365 environments.
• More than 3 years of experience providing Level 1 and Level 2 IT support in a medium-sized or large enterprise environment.
• Working knowledge of MicrosoftIntune and Microsoft Defender.
• Strong customer service,communication, analytical and problem-solving skills.
• Ability to work independently and collaborate effectively as part of a team.
• At least two years of technical exposure of supporting network and firewall solutions in a small or medium-sized enterprise environment.
• Willingness to provideafter-hours standby support and travel overseas when operationally required.

Preferred Qualifications

• Microsoft 365 Administrator certification or an equivalent Microsoft certification.
• Microsoft Azure Administrator certification or an equivalent Microsoft certification.
• Experience supporting users and IT equipment in maritime, offshore or vessel environments.

Core Competencies

• Microsoft 365 administration
• Endpoint management and security
• IT service delivery and troubleshooting
• Infrastructure monitoring and operational support
• Documentation and asset management
• Vendor and stakeholder coordination

EQUATORIAL MARINE FUEL MANAGEMENT SERVICES PTE. LTD.