全职 Technician cum Customer Service Officer 工作, 薪水 up to MYR 2,500, Highpoint Service Network Johor 公司招聘中 - Ricebowl

Highpoint Service Network Sdn Bhd is a Malaysian information and communication technology (ICT) service provider established in 1999 and headquartered in Subang Jaya, Selangor. The company specializes in providing comprehensive technical support, repair, and maintenance services for a wide range of IT and electronic products, including computers, notebooks, servers, printers, networking equipment, and related peripherals. Over the years, Highpoint has positioned itself as a reliable outsourced service partner for both corporate and individual clients across Malaysia.

Work Location:

• 1 position on Technician cum Customer Service Officerr based at Samsung Authorized Service Center (Batu Pahat Mall)

Job Responsibilities:

• Manage, prioritise, and assign service tickets to onsite engineers.
• Monitor ticket progress and ensure completion within the agreed SLA.
• Coordinate between onsite engineers, customers, and the customer’s IT team.
• Verify service reports and maintain accurate ticket records.
• Prepare daily ticket updates and monthly SLA reports.
• Provide basic technical support and identify recurring issues.
• Perform other service coordination duties as assigned.
• Follow up on tickets approaching the SLA deadline.
• Escalate SLA risks, critical incidents, and unresolved issues to the relevant team or vendor.
• Keep customers and stakeholders updated on service delays and action plans.
• Record and monitor all escalations until resolution.
• Prepare incident summaries for major or recurring issues when required.

Job Requirements:

• Minimum Diploma or equivalent qualification, preferably in Electronics and Electrical.
• At least 1 years of experience in repair handphone, troubleshooting, technical support, and customer service.
• Basic computer skills with knowledge of Microsoft Excel, Word, WhatsApp and email
• Physically fit and comfortable performing hands-on technical work, handling parts and maintaining the service area.
• Willing to work at Shopping Mall (Shift - 6 days working)

Skills Required:

• Technical troubleshooting and repair skills
• Good customer service and communication skills
• Good problem-solving and follow-up skills
• Able to work independently and as part of a team
• Able to work according to KPI and service targets

Benefits:

• Performance Bonus (Will be paid Quarter 1 every year)
• 14 Days of Annual Leave
• Yearly Salary Increment
• Got Tranining (Inhouse or External)
• Teambuiling

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person