- Bukit Merah Central Region (Singapore) Singapore
全职 EUC Operations Engineer 工作, 薪水 up to SGD 4,100, R Systems Central Region (Singapore) 公司招聘中 - Ricebowl
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职位描述
岗位职责
Key Responsibilities
End-User Computing & Device Management
Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning
Administer endpoint management platforms such as Microsoft Intune and/or SCCM
Troubleshot complex endpoint and workspace-related issues
Workspace & Collaboration Technologies
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
Assist with collaboration and productivity tool enhancements
Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable
Security & Compliance
Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies
Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
Ensure workspace environments meet internal security, audit, and compliance requirements
User Support & Operations
Provide Level 2 / Level 3 support for workspace-related incidents and service requests
Perform root cause analysis and implement long-term solutions for recurring issues
Collaborate with Service Desk and infrastructure teams to improve support efficiency
Documentation & Continuous Improvement
Maintain technical documentation, SOPs, and operational runbooks
Participate in technology refresh, pilot, and proof-of-concept (POC) activities
Proactively identify opportunities (automation; AI etc.) to improve user experience, stability, and security
Required Skills & Experience
Strong experience with Windows 11 and Microsoft 365
Administrator experience in Intune, and SCCM Admin Portal (Mandatory)
Administrator experience in Virtual environment (Azure Admin Portal) (Mandatory) e.g. Creating AVD, Runbooks & etc.
Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls
Basic to intermediate PowerShell scripting skills
Familiarity with ITIL-based support processes
3–5 years of experience in Workspace role
Experience supporting enterprise or corporate IT environments
Exposure to audit, compliance, or regulated environments is an advantage
R Systems, founded in 1993, is a specialized IT Services & Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry’s highest quality certifications and standards, including CMMI Level 5, PCMM Level 5, ISO 27001:2013 and ISO 9001:2008. Our IT services and solutions span five major verticals which include Telecom & Digital Media, Banking & Finance, HealthCare, Manufacturing & Logistics, and Government Services.
Ever since our inception, we have grown in size and capability and currently operate from 11 development and service centers spread across Asia Pacific, Europe, and North America. We serve customers worldwide using our global delivery model and 2050+ expert resources. We have won countless accolades from global customers for our benchmarked delivery track record, quality standards, and adaptability to technological challenges.
Our strength lies in our quality procedures, delivery and operational excellence, customer-centric approach, intellectual capital, and culture of innovation. With a rich legacy spread over two decades, we generate Value that helps organizations transcend to higher levels of efficiency and growth. Quite like the Oyster Delivering the Pearl!
End-User Computing & Device Management
Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning
Administer endpoint management platforms such as Microsoft Intune and/or SCCM
Troubleshot complex endpoint and workspace-related issues
Workspace & Collaboration Technologies
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
Assist with collaboration and productivity tool enhancements
Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable
Security & Compliance
Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies
Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
Ensure workspace environments meet internal security, audit, and compliance requirements
User Support & Operations
Provide Level 2 / Level 3 support for workspace-related incidents and service requests
Perform root cause analysis and implement long-term solutions for recurring issues
Collaborate with Service Desk and infrastructure teams to improve support efficiency
Documentation & Continuous Improvement
Maintain technical documentation, SOPs, and operational runbooks
Participate in technology refresh, pilot, and proof-of-concept (POC) activities
Proactively identify opportunities (automation; AI etc.) to improve user experience, stability, and security
Required Skills & Experience
Strong experience with Windows 11 and Microsoft 365
Administrator experience in Intune, and SCCM Admin Portal (Mandatory)
Administrator experience in Virtual environment (Azure Admin Portal) (Mandatory) e.g. Creating AVD, Runbooks & etc.
Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls
Basic to intermediate PowerShell scripting skills
Familiarity with ITIL-based support processes
3–5 years of experience in Workspace role
Experience supporting enterprise or corporate IT environments
Exposure to audit, compliance, or regulated environments is an advantage
R Systems, founded in 1993, is a specialized IT Services & Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry’s highest quality certifications and standards, including CMMI Level 5, PCMM Level 5, ISO 27001:2013 and ISO 9001:2008. Our IT services and solutions span five major verticals which include Telecom & Digital Media, Banking & Finance, HealthCare, Manufacturing & Logistics, and Government Services.
Ever since our inception, we have grown in size and capability and currently operate from 11 development and service centers spread across Asia Pacific, Europe, and North America. We serve customers worldwide using our global delivery model and 2050+ expert resources. We have won countless accolades from global customers for our benchmarked delivery track record, quality standards, and adaptability to technological challenges.
Our strength lies in our quality procedures, delivery and operational excellence, customer-centric approach, intellectual capital, and culture of innovation. With a rich legacy spread over two decades, we generate Value that helps organizations transcend to higher levels of efficiency and growth. Quite like the Oyster Delivering the Pearl!
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