Job Responsibilities
Processing customer orders accurately and efficiently, ensuring all details are captured correctly in our systems.
Monitoring order status and providing customers with updates on delivery timelines and any potential delays.
Identify order discrepancies, customer queries and complaints with professionalism and promptness.
Collaborating with the salesperson to understand customer requirements and ensure orders meet specifications.
Manage weekly inbound logistics activities in collaboration with outsourced logistics providers and monitor inbound shipment schedules.
Coordinating with third party warehouse and logistics team to ensure timely picking, packing and dispatch of orders.
Preparing and managing shipping documentation, including invoices, packing slips and delivery notes.
Qualifications
Diploma in business/ or higher Nitec
Minimum 2 – 4 years of experience in order processing, logistics or similar administrative roles within a fast-paced environment.
Strong proficiency with order management systems and logistic knowledge.
Excellent organizational and time management skills, with the ability to handle multiple orders simultaneously.
Exceptional attention to detail and accuracy in data entry and documentation.
Outstanding communication and interpersonal skills, with the ability to liaise effectively with internal teams and external customers.
Problem-solving mindset with the ability to identify issues and implement solutions independently.
Ability to work collaboratively in a team environment and support colleagues when required.
Additional Information:
- Working Hours: 8:30am – 5:30am, 5-day work week.
- Monthly gross salary range offered: SGD 2,600 - SGD3,400 max.
- Working location: Jurong East Area - Internation Business Park.