全职 L1 Application Support 工作, 薪水 up to MYR 7,750, Agensi Pekerjaan Ideal Reliance Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities:

• Perform Application Daily Health Check.
• Application performance monitoring/Event management using Dynatrace tool.
• Perform first contact resolution (FCR) for specific Request or Incident if applicable.
• Incident triage and logging application issue via SNOW and route it to the proper technical resolving team.
• Initial assessment of service Requests and Incidents including update of details of the requests in the SNOW ticket system.
• Ensure completeness of information (i.e. description of issues, screenshots, etc) when issues are logged in order to facilitate investigation and resolution of concerns.
• Monitor status until closure of Request or Incident in the SNOW ticket system.
• Prepare accurate and timely report (scheduled and ad hoc requests).
• SOP-based troubleshooting & resolution of Incident or Request.
• Perform post production implementation verification.
• Monitor the status of the Application BAU requests which covers the following:

Ad-hoc Data Extract.

Data/Reference Setup (SOP based).

Inquiries and other BAU request related to any Business Application.

• Develop and maintain documentation (e.g. ASC L1 operation manual, SOP, KT doc etc)
• Support Service Desk activities
• Batch monitoring and operation which covers the following:

Execute batch job as per the job task sheets.

Ensure all the batch jobs are executed from agreed start date/time and in correct sequence.

Monitor the batch process status and ensure all jobs are completed without any error and within agreed timeline/duration.

Escalate batch process issue to relevant support team for further investigation and next steps.

Update and maintain the batch process records.

Requirements:

• Bachelor's degree, preferably in computer science or information systems, or equivalent work experience
• Minimum 4 - 6 years experiences in Application level 1 support and/or batch operation and/or Service Desk support or similar role
• Experience with system monitoring tools and troubleshooting techniques.
• Technical skills: Scripting knowledge / MYSQL/ORACLE DB/ Linux / Window / Any Other Web Servers / Dynatrace.

Additional Details:

• Location: Jalan Tun Sambathan, Kuala Lumpur
• Type: Contract
• Contract Duration: 12- months
• Salary: Negotiable depending on experiences
• Total headcount : 3 headcounts (to support both MY & ID region)
• Working hours: 24x7 (Two days off per week are not fixed and will be determined based on the work schedule assigned to the contractor.)

Pay: RM5,000.00 - RM7,750.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person