全职 E-Commerce Warehouse - Customer Service Operator 工作, 薪水 up to SGD 2,800, ZHEN TANG PTE. LTD. North Region (Singapore) 公司招聘中

E-Commerce Warehouse - Customer Service Operator

Woodlands, North Region (Singapore)

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职位描述

岗位职责

Job Description

Receive, inspect, label and arrange incoming inventory.
Maintain accurate stock records and conduct regular stock counts.
Process orders from TikTok Shop, Shopee, Lazada and the company website.
Pick, check, pack and label small and bulky products accurately.
Prepare orders for courier collection and ensure timely dispatch.
Process product returns, exchanges, damaged items and restocking.
Reply to customer enquiries regarding products, orders, deliveries and returns across all platforms.
Handle customer complaints professionally and escalate refunds, compensation or complex cases to management.
Monitor platform notifications, return requests and dispute deadlines.
Maintain a clean, organised and safe warehouse.
Support high order volumes during livestreams and sales campaigns.

Job Requirements

Previous experience in warehouse operations, e-commerce fulfilment or customer service is preferred.
Familiarity with TikTok Shop, Shopee or Lazada SellerCentre is an advantage.
Basic computer and smartphone skills.
Able to communicate clearly and professionally in writtenEnglish.
Detail-oriented, organised and responsible.
Able to work independently and as part of a team.
Able to handle customer enquiries patiently and professionally.
Physically able to perform warehouse duties and move bulky products safely using suitable equipment or assistance.
Able to work efficiently during livestreams, sales campaigns and peak order periods.
Willing to learn new inventory, order management and e-commerce systems.

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