SEDHA CONSULTING PTE. LTD. Hiring! Full Time IT Service Desk Coordinator - IT Admin in Central Region (Singapore), Earn up to SGD 3,500 - Ricebowl

1. Incident Management

· Monitor incident queues and assign tickets to relevant engineers.

· Log incidents with the service desk for any IT issues encountered during the course of administrative work.

2. Service Request (SR) Management

· Assist in raising Service Requests (SRs), when necessary.

· Monitor, assign, and follow up with the team on SR progress and completion.

· Coordinate with users and backend teams to provide additional information when needed to fulfil SRs.

3. User Management

· Collaborate with HR for the onboarding of new users and offboarding of resigned staff.

· Coordinate with the asset team to ensure assets required for new users are ready for deployment.

· Raise necessary SRs related to user onboarding and offboarding.

· Liaise with system, network, and desktop teams to ensure all required accounts are correctly set up.

4. Asset Management

· Provide administrative support to regularly maintain and update the IT asset inventory, if required.

· Track and manage assets through the Asset Management System.

· Coordinate with asset owners for asset verification.

· Liaise with the agency to manage asset status, including:

o Managing assets assigned to users and engineers.

o Tracking assets delivered by suppliers and returned to vendors.

o Monitoring IT appliances purchased by the agency.

5. Reporting

· Update weekly and monthly SR utilization reports in the tracking system.

· Record and update monthly man-day utilization.

· Prepare monthly reviews of central services, including user accounts and subscriptions, if required. This includes:

o SG-MAIL

o SG-VPN/GOMAX

o SG-EPP and etc

6. Tech Refresh (TR)

· Work with the team to assign laptops designated for Tech Refresh.

· Assist engineers in scheduling appointments with users for TR.

· Prepare Tech Refresh reports.

· Maintain accurate records of laptops issued to and collected from users during the TR process.