全职 Customer Service Coordinator 工作, 薪水 up to SGD 2,500, THAT'S ELECTROPLATING PTE LTD 公司招聘中 - Ricebowl

Working Hours:
Monday to Friday, 8:00 AM – 5:30 PM

Salary Package:
Basic Salary + Performance Bonus

Role Overview

This role serves as the key coordination point between customers and the production team. You will manage customer enquiries, process orders, and ensure smooth communication to support on-time delivery and customer satisfaction.

Key Responsibilities

Support Sales Manager in handling customer enquiries, including RFQs (Request for Quotations) and general queries

Coordinate closely with the production team to track job progress and provide accurate updates to customers

Process and manage Purchase Orders (POs), ensuring all details are accurate and properly recorded

Follow up on production status and provide ETA updates to customers

Prepare quotations for shipments and arrange logistics when required

Maintain clear and timely communication with customers to ensure expectations are aligned

Identify and resolve customer issues proactively, escalating when necessary

Maintain proper documentation and records of customer communications and orders

Requirements

Working experience in customer service, coordination, or administrative roles is preferred

Education: Minimum Nitec / Higher Nitec / Diploma (or equivalent practical experience)

Comfortable handling emails, basic systems, and administrative tasks

Good communication skills (written and spoken)

Organized, detail-oriented, and able to manage multiple tasks

Able to work in a fast-paced production environment

Able to start work on short notice or immediately preferred
That’s Electroplating is a well-established, Singapore-based specialist in electroplating and surface finishing services. Since 1987, we have built a reputation for precision, quality, and reliability in servicing demanding industries.

We operate under strict quality, environmental, safety, and health standards, holding certifications including ISO 9001:2015, ISO 14001:2015, and bizSafe Level 3. These credentials reflect our commitment not only to technical excellence but to responsible operations.