全职 Service Administrator 工作, 薪水 up to SGD 6,700, West Pharmaceutical LDT 公司招聘中 - Ricebowl

Job SummaryWe are seeking a highly systematic, detail-oriented, and proactive Service Administrator to join our technical operations and client service team at our Pioneer facility. In this role, you will serve as the core administrative and operational backbone for our technical services and client care departments.Operating at the intersection of our laboratory engineers, supply chain logistics, and external pharmaceutical clients, you will be responsible for tracking service orders, managing quality documentation, and auditing transactional workflows. The ideal candidate will combine strong analytical record-keeping precision with excellent professional communication to ensure smooth service delivery and help us maintain our commitment to medical manufacturing excellence.

Key Responsibilities

• Service & Workflow Coordination: Manage the end-to-end administrative lifecycle of technical service requests, tracking progress milestones and ensuring client delivery timelines are met.
• Documentation & Compliance Management: Review, organize, and archive sensitive technical files, client service contracts, and validation documentation with absolute data integrity.
• Transaction Auditing: Monitor and verify daily system data entry, sample intake records, and billing metrics within the centralized enterprise management platform.
• Client & Vendor Liaison: Act as a reliable professional point of contact for external pharmaceutical clients, handling inquiries regarding service status, contract documentation, and processing updates.
• Procurement & Logistics Support: Assist technical teams with tracking supplier orders, coordinating courier shipping documents for medical samples, and matching vendor invoices against delivery orders (DOs).
• Reporting & Analytics: Compile and analyze weekly service volume reports, operational capacity metrics (KPIs), and resource tracking lists to prepare status updates for management.
• Quality & Safety Adherence: Ensure all physical and digital records management strictly complies with internal data safety protocols, Good Manufacturing Practices (GMP), and the Personal Data Protection Act (PDPA).
• Requirements
• Education: Minimum Diploma or Bachelor's Degree in Business Administration, Biomedical Sciences, Supply Chain Management, Corporate Governance, or a related professional discipline.
• Experience: Prior experience (1 years) in a service administration, technical operations support, or customer service coordination role—preferably within a pharmaceutical, medical device, healthcare manufacturing, or clinical laboratory environment—is required.
• Technical Proficiency: High competency in advanced Microsoft Office Suite applications (specifically Excel for data tracking and metrics templates). Familiarity with enterprise software platforms (such as SAP or LIMS) is a strong asset.
• Communication: Exceptional verbal and written English communication skills; professional telephone etiquette and a diplomatic, collaborative stakeholder management style.
• Core Competencies: Outstanding structural logic, sharp attention to detail under rigid quality-control parameters, strong problem-solving capabilities, and a resilient team-player mindset.

Additional Information

• Salary Range: S$3,500 – S$6,700 per month (Determined competitively based on specific technical background, regulatory familiarity, and experience tier).
• Location: 35 Pioneer Road North, Singapore 628475.
• Employment Type: Full-time / Contract.
• Working Hours: Monday to Friday, standard corporate operational hours.

Pay: $3,500.00 - $6,700.00 per month

Work Location: In person