全职 Inside Sales Executive 工作, 薪水, Parker Hannifin 公司招聘中 - Ricebowl

Position Summary

Responsible for the resolution of process customer’s enquiry & providing quotation in meeting customer’s need & ensuring Service Level is met at all time, generate revenue by soliciting and obtaining orders, work as a team in ensuring efficient delivery of customer service and supply chain process, working through distribution channels and sales team, and processing of customer’s enquiry, RFQ, quotes follow-up, handles quality return, and ensuring timely logistical processing of product delivery.

Responsibilities

Job Responsibilities:

• Handle enquiries from customers via call, email and fax.
• Prepare ITO by working closely with Global team, ASEAN sales manager, Pricing Team to ensure quote win.
• Penetrate new market shares whenever opportunity arise.
• Addresses customer’s price inquiry, check stock, provide pricing and quotes follow-up on potential orders and price negotiation.
• Clarify policies and procedures such as condition of sales and pricing structure.
• Fill orders by transferring orders to fulfillment, communicating expected delivery date; explaining stock outs. Offer alternative by working closing with ASM (ASEAN Sales Manager), PSM (Product Sales manager), Global Account Manager & Division if any.
• Provide timely Open Order Report to customers via excel and through their portal.
• Review of customer demand and forecasts (SvD). Work closely with Parker planner & customers if stocking program is recommended to support business growth or needs.
• Liaise closely with Buyers on delivery and backlog summary.
• Address customer goods return due to quality, rejection, claims and communicate with Quality on rejects & resolution.
• Maintain and improve quality results by following standards recommending improved policies and procedures.
• Regular meet up with customers to review any new NPI/ projects, market situation, forecast demands, orders and deliveries (both physical and virtual meeting).
• Submit AMAT SPS, SNF & LAM PR for alternative or requalification via customer portal if any.
• Compilation with accuracy of sales report with risk management.
  
  

Qualifications

Education and Experience:

• Degree/Diploma in Engineering or Business Administration.
• At least 2 years of relevant sales and customer service experience.
• Prefer to have supply chain experience with working knowledge in industrial sales.
• Good interpersonal communication skills and computer knowledge.
• Demonstrated ability to perform the described role and responsibilities and obtain the desired results.
• Independent, organized & experience of operating in a matrix organization preferred.
• People oriented personality and be able to work in a team effectively.