全职 Customer Service Assistant (Contract) 工作, 薪水 up to SGD 3,100, FUJIFILM ELECTRONIC MATERIALS (SINGAPORE) PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

A fantastic opportunity to contribute to the growth of the business at FUJIFILM Electronic Materials!

As Customer Service Assistant for FUJIFILM Electronic Materials (Singapore) Pte Ltd, you will manage and improve customer satisfaction through coordination of relevant stakeholders within the organization and subsequent effective communication to external stakeholders. Work closely with various internal and external departments including Sales, Logistics, Quality and EHS on policies and procedures and situation updates for customer service excellence.

Principal Duties and Responsibilities:
Start and maintain customer accounts by recording account information.

Maintain records of customer interactions.

Process customer accounts and file documents.

Prepare product or service reports by collecting and analyzing customer information.

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Certificate of Analysis (COA) submission to customers according to customers’ requirements

Transport Temperature Chart Management

Delivery Orders/Invoicing: processing delivery requests from customers according to customers’ requirements, submission of Delivery Arrival Notice for customers and I=invoice submission according to customers’ requirements

Coordinate with different functional departments and members.

Collaborate and support any integrations projects across the department to ensure seamless data and process integration.

Performs other duties as assigned by Assistant Logistic & Customer Service Manager

Experience, Qualification and other information

ITE/Diploma holder with 1-2 years of relevant experience (preferably with logistics background)

Possess good customer service & communication skills.

PC literate: MS Office Applications such as Excel, Words, PowerPoint , Adobe and ERP systems

Mature, self-motivated, a team player and can work independently.

Able to handle a fast-paced environment.

This role will be based at our Bencoolen office.

FUJIFILM Electronic Materials develops and manages chemical formulations that power the most critical processes of semiconductor technology. We are a diverse, global supplier that delivers tailored support where our customers need us most. The spirit of partnership drives everything we do — our commitment to the continued success and innovation of our customers is our primary focus. Through state-of-the-art systems, leading-edge technologies, and a commitment to the continuous development of environmentally friendly processes,

FUJIFILM Electronic Materials is:
DEDICATED — to the success of our customers and team

CURIOUS — with a genuine interest in finding new ways to innovate

DRIVEN — motivated to push the boundaries of possibility

COLLABORATIVE — committed to working jointly to develop the best solutions

Headquartered in Yokohama, Japan, FUJIFILM Electronic Materials has 11 regional offices globally. As proud members of the FUJIFILM Group, we are one of the leading and most trusted producers of the chemical formulations that enable our partners to progress semiconductor technology to the next node and beyond. Our assured, stable supply is proven through our state-of-the-art quality system. Leveraging leading-edge technologies, our formulations help to power cell phones, computers, medical devices, cars, refrigerators and other goods essential to human life.

The engineers, scientists, manufacturing staff and other professionals who commit their skills and intellect to

FUJIFILM Electronic Materials strive to make a difference in their jobs and in the world. Our organization offers the opportunity to pursue challenging and meaningful work in an environment that supports growth. With an internal culture that prioritizes teamwork, open communication and shared success, FUJIFILM Electronic Materials inspires both personal and customer advancement.