- Kuala Lumpur Federal Territory Malaysia
全职 Analyst (Support - Operations) 工作, 薪水, HCLTech Federal Territory 公司招聘中 - Ricebowl
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职位描述
岗位职责
Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Summary
Customer Support : Respond to inquiries, complaints, and “how‑to” questions via phone, email, live chat.
Language Services : Communicate in both Korean and English, translate service materials, and adapt responses to cultural and linguistic needs.
Key Responsibilities
Technical Support (Level 1) : Troubleshoot hardware (laptops, desktops, printers, iPads), software issues, reset passwords, and guide users on basic operations
Skill Requirements
Issue Resolution : Identify and diagnose problems, apply documented processes, escalate unresolved issues with proper documentation, and ensure closure of tickets
Other Requirements
Customer Experience : Maintain high service standards, follow up on resolutions, and gather feedback to improve processes
Record Keeping : Log all interactions, categorize and document issues, and update customer accounts.
************* ************* .unify-apply-now: focus, ************* ************* ************* ************* .unify-apply-now: focus, ************* ************* .unify-apply-
Job Summary
Customer Support : Respond to inquiries, complaints, and “how‑to” questions via phone, email, live chat.
Language Services : Communicate in both Korean and English, translate service materials, and adapt responses to cultural and linguistic needs.
Key Responsibilities
Technical Support (Level 1) : Troubleshoot hardware (laptops, desktops, printers, iPads), software issues, reset passwords, and guide users on basic operations
Skill Requirements
Issue Resolution : Identify and diagnose problems, apply documented processes, escalate unresolved issues with proper documentation, and ensure closure of tickets
Other Requirements
Customer Experience : Maintain high service standards, follow up on resolutions, and gather feedback to improve processes
Record Keeping : Log all interactions, categorize and document issues, and update customer accounts.
************* ************* .unify-apply-now: focus, ************* ************* ************* ************* .unify-apply-now: focus, ************* ************* .unify-apply-
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