- Hong Kong Hong Kong
Full Time IT Engineer - Senior IT Engineer (IT Support) Jobs, in The Career Works Limited - Ricebowl
IT Engineer - Senior IT Engineer (IT Support)
The Career Works Limited
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Job Description
Responsibilities
Our client a specialist technology company is looking to hire a IT Engineer / Senior Engineer
General Description
As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status.
Daily Responsibilities
Provide 1st and 2nd level support to users in a friendly and helpful manner
Promptly update job status in ticketing and activity tracking systems
Perform upgrade / maintenance / support jobs during non-office hours
Conduct daily systems morning checks
Perform basic troubleshooting on issues and escalate to seniors according to escalation procedures
Perform regular system patches and security updates according to procedures
Track and manage client’s IT assets
Update inventory in our knowledge sharing system
Log incidents and resolutions for knowledge base development
Handle equipment deliveries and rack mount IT equipment occasionally
Familiarity with collaboration software like Microsoft Teams or Zoom
Remain contactable via phone during out of office hours for very occasional off hours support work
Key Skills
Fluency in written and spoken English is mandatory
Fluency in spoken Mandarin
Knowledge in Microsoft desktop / Office 365 / Azure platforms
Basic knowledge in networking
High cyber security awareness
Being friendly, patient and helpful when assisting users
Troubleshooting skills
Industry certifications would be an advantage, e.g. Microsoft certificates, Cisco, Comptia A+ certificates
3+ years in a technology support role for Engineer
Trade floor or financial services IT experience would be an advantage but not critical
Diploma or above in fields of Information Technology, Software Engineering or equivalent
Full-time
General Description
As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status.
Daily Responsibilities
Provide 1st and 2nd level support to users in a friendly and helpful manner
Promptly update job status in ticketing and activity tracking systems
Perform upgrade / maintenance / support jobs during non-office hours
Conduct daily systems morning checks
Perform basic troubleshooting on issues and escalate to seniors according to escalation procedures
Perform regular system patches and security updates according to procedures
Track and manage client’s IT assets
Update inventory in our knowledge sharing system
Log incidents and resolutions for knowledge base development
Handle equipment deliveries and rack mount IT equipment occasionally
Familiarity with collaboration software like Microsoft Teams or Zoom
Remain contactable via phone during out of office hours for very occasional off hours support work
Key Skills
Fluency in written and spoken English is mandatory
Fluency in spoken Mandarin
Knowledge in Microsoft desktop / Office 365 / Azure platforms
Basic knowledge in networking
High cyber security awareness
Being friendly, patient and helpful when assisting users
Troubleshooting skills
Industry certifications would be an advantage, e.g. Microsoft certificates, Cisco, Comptia A+ certificates
3+ years in a technology support role for Engineer
Trade floor or financial services IT experience would be an advantage but not critical
Diploma or above in fields of Information Technology, Software Engineering or equivalent
Full-time
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