jobs in User Experience Researchers Pte Ltd (Singapore)

全职 Operations Support Engineer 工作, 薪水, User Experience Researchers Pte Ltd (Singapore) 公司招聘中 - Ricebowl

Operations Support Engineer

User Experience Researchers Pte Ltd (Singapore)

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

Key Responsibilities

ICT Operations & Service Request Management

  • Raise, track, and manage ICT service requests, incidents, and operational support activities.
  • Coordinate with relevant government agencies, managed service providers, and vendors to fulfil requests within agreed SLAs.
  • Review and validate service request submissions, approvals, and fulfilment evidence.
  • Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary.
  • Maintain accurate records and audit trails for operational activities.

IT Administration & User Support

  • Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
  • Support user onboarding, offboarding, and access management processes.
  • Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.
  • Coordinate endpoint provisioning, software installation, and workplace technology support.

Vendor & Service Delivery Management

  • Act as the liaison between the client and ICT service providers.
  • Monitor vendor performance against SLAs and KPIs.
  • Review service reports and validate completed work before acceptance.
  • Participate in operational and service review meetings.

Governance, Security & Compliance

  • Support ICT governance, audit, risk management, and cybersecurity activities.
  • Conduct periodic access reviews and support compliance exercises.
  • Ensure ICT processes and documentation remain current and audit-ready.

Asset & Operations Support

  • Maintain ICT asset inventory and software licence records.
  • Support asset verification, refresh, replacement, and disposal activities.
  • Assist in incident management, problem management, and operational reporting.

Requirements/Qualifications

  • Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

Experience

  • Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.
  • Experience supporting Microsoft 365 and workplace technologies.
  • Experience working with vendors and managed service providers.
  • Familiarity with IT service management processes and tools.

Preferred Experience

  • Experience working within a government ICT environment.
  • Familiarity with government ICT processes, governance, and support models.
  • Experience supporting user provisioning, access management, email administration, and workplace technology services.

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