Key Responsibilities
A) Marketing Support
- Issue reports and Certificates of Destruction (COD) to clients.
- Act as the main contact point for client enquiries when the HQ Marketing Team is unavailable.
- Coordinate customer service requests, job arrangements, and sample collection/delivery.
- Track job completion status and provide updates to clients.
- Support marketing activities and events.
- Prepare weekly, monthly, and ad hoc reports.
- Maintain customer records and documentation.
- Perform ad hoc duties and responsibilities as assigned by management from time to time to support business and operational requirements.
B) Operations Coordination
- Plan and coordinate daily collection, delivery, and production schedules.
- Manage client communications regarding operational arrangements and service requirements.
- Monitor job completion and operational performance.
- Coordinate manpower deployment with warehouse and production teams.
- Handle operational issues, customer complaints, and service escalations.
- Support productivity improvement and cost-control initiatives.
- Coordinate equipment maintenance schedules.
- Conduct operational meetings and prepare performance updates.
- Attend customer meetings, site visits, and provide on-site support when necessary.
Job Requirements
- Diploma or bachelor’s degree in business administration, marketing, operations management, logistics, or a related field.
- Minimum 2–3 years of experience in operations coordination, customer service, logistics, or marketing support roles.
- Strong communication and interpersonal skills with the ability to manage client relationships and coordinate with internal teams.
- Excellent organizational, planning, and multitasking abilities to handle multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint, with experience in reporting and documentation.
- Strong problem-solving skills, attention to detail, and ability to work independently while ensuring operational efficiency and customer satisfaction.
Pay: $2,600.00 - $3,600.00 per month
Benefits:
- Parental leave
- Professional development
- Promotion to permanent employee
Experience:
- Operation Coordinator: 1 year (Preferred)
Work Location: In person