全职 Specialist for Virtualized Environments 工作, 薪水 up to SGD 14,000, GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED 公司招聘中 - Ricebowl

Position: Specialist for Virtualized Environments

Working hours:

• Specialist will team up and rotate with the existing team to support our 5 x 24 operation model, depending on the shift requirement,

o Shift1: 08:00 - 17:00 SGT

o Shift2: 14:00 - 23:00 SGT

o Shift3: 23:00 - 08:00 SGT

• On call during weekends and holidays

Location: Singapore

Job Description:

• 3rd level support for virtualized environments (based on CitrixOn-Premises/Citrix Cloud and MS Azure)

• 3rd level tickets

• Vendor ticket handling with e.g., Microsoft, Citrix

• Debugging

• Setup and maintenance of Citrix / Azure infrastructure

• Continuous service and stability improvements

• Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team

• Accountability for monitoring and patching of infrastructure

• Automation of tasks using e.g., PowerShell

• Participation in technical team sync calls

• Architectural changes on Citrix XenApp / Xen Desktop on all landscapes

• Packaging and deployment of software using PowerShell / Chef for all landscapes

• Participation in internal customer meetings, Windows Terminal Service, Virtual Desktop Infrastructure, customer Demo and Education Cloud (virtual sales landscape used for customer demos)

• Pre-requisites:

o Experience Level: Level 3

o More than 6 years of Experience in IT with a minimum of 4 years in Citrix administration

o Experience in working in a large organization with globally distributed personnel, functions, and operations.

o Strong IT infrastructure knowledge (Server hardware, network, patching, authentication, policies, Windows operating systems)

o Experience 3rd level support of virtual workplace environments based on Citrix Products

o Ability to think independently and find solutions to complex issues from different sources

• Education:

o Bachelor's Degree in Computer Science / Information Technology /Engineering

o Desirable professional education or equivalent certification (Citrix,Microsoft Server, MS Azure)

• Expert Knowledge:

o Citrix XenDesktop

o Windows Operating Systems

• Good knowledge:

o Citrix Provisioning Services

o Xen Server / VMWare

o Citrix ADC (aka NetScaler)

o Citrix Store Front

o Citrix Cloud

o MS Azure

o PowerShell

• Desired:

o SQL

o SCOM

o SCCM

o Chef

o Google Cloud Platform

o ITIL

o Planning

o Advanced Power Shell scripting

o HP Hardware

• Profile - Hands on experience | Skillset:

o Upgrading and updating Infrastructure Components

o Building and operating Citrix Environment

o Profile Management Windows Roaming Profile – Citrix UPM – MS FS Logix

o Setup and maintenance of Citrix / Azure infrastructure

o Support multi-cloud platforms

o Architectural changes on Citrix XenApp / Xen Desktop landscape

o Handling of 3rd level support (incidents and service requests)

o Vendor ticket handling with Microsoft, Citrix, HP

o Debugging with the right set of Tools

o Troubleshooting Citrix based problems with good understanding of fundamentals

o Troubleshooting based on Citrix Director

o Continuous service and stability improvements

o Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team

o Accountability for monitoring and patching of infrastructure

o Automation of tasks using PowerShell

o Handling SSL Certificates

o On-call only for weekends and public holidays

o Participation in technical team sync calls

o Participation in internal customer meetings

o Packaging and deployment of software using SCCM / PowerShell / Chef

o Perform evaluation and testing of any newCitrix client

o Perform periodic and emergency systems maintenance including patching.

o Coordinate with third-party suppliers and SAP internal departments on related support activities

o Coordinate with various teams for the daily operations, plan and execute scheduled activities

o Effective analysis: Ability to listen, analyze and summarize

o Ability to work in stressful situations

o Outstanding communication skills

• Process expectations

o Follow agreed processes and procedures for ticket resolution

o Have a pro-active approach to identify, co-ordinate and resolve tickets

o Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution

o Follow/improve SLA resolution timings

o Participate and contribute on continual service initiatives/improvements.

o Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.

o Keep updated on new technologies and request training if needed.

o Communicate with identified users appropriately via all approved media.

o Adhere to shift timings and complete the assigned tasks

o Hand over pending issues/tasks to incoming shift with all details, as per the defined shift handover process

o Act as a backup personnel, as/when needed

o Handle Escalation Process