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全职 TEST CENTER ADMINISTRATOR (TCA) 工作, 薪水, Prometric Federal Territory 公司招聘中 - Ricebowl

TEST CENTER ADMINISTRATOR (TCA)

Prometric

全职

KL City, Federal Territory

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工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

JOB TITLE: TEST CENTER ADMINISTRATOR (TCA)

REPORTS TO: TEST CENTER MANAGER

DEPARTMENT: TEST CENTER APAC

LOCATION: DAMANSARA, KUALA LUMPUR

Responsibilities

  • Maintain and apply expert knowledge of test center policies, practices, and procedures
  • Greet examinees and verify identification
  • Register and prepare candidate scorecards
  • If applicable, digitally scan and record candidate fingerprint identification
  • Continuously monitor candidates as they complete exams
  • Resolve or report candidate issues with urgency
  • Always secure all computer software in the test center
  • Reboot computer servers and reset passwords as necessary
  • Report any occurrences outside company guidelines to corporate management
  • Prepare test center facilities for exam administration as per test delivery requirement
  • Ability to be flexible with scheduling based on Prometric capacity requirements

Required Experience

  • High School Diploma required, college experience a plus
  • One to two years customer service-related experience required
  • Ability to communicate with candidates effectively and with professionalism and authority
  • Ability to write detailed reports and correspondence
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
  • Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Education And Skills

  • Minimum Diploma holder is required.
  • Minimum of two years hands-on experience in a customer service environment.
  • Communicate effectively with the public from a position of authority
  • Good communication skills in written and spoken English
  • Ability to read and interpret documents such as operational and maintenance instructions
  • Ability to write detailed reports and correspondence
  • Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
  • Ability to implement efficiencies and productivity enhancements to the existing processes.
  • Ability to work on variety of tasks simultaneously.
  • Ability to work in both a team environment and autonomously
  • Ability to prioritized while being self-directed
  • Attentive, accurate and focused, with careful eye for detail.
  • Demonstrate high degree of integrity and confidentiality.
  • Exposure to Microsoft windows-based computer applications
  • Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
  • Experience using internet browser

Available Shift(s)

  • Must be flexible during days and evenings on various days and times subject to change according to demand of testing

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