- Singapore
全职 Customer Service Executive 工作, 薪水 up to SGD 3,000, Absolute Kinetics Consultancy Pte Ltd 公司招聘中 - Ricebowl
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About the role
We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or applicants have the option to select West or North Region, and offers a dynamic work environment with opportunities for professional development.
What you'll be doing
Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and efficient manner
Providing accurate information and effective solutions to address customer concerns.
Documenting customer interactions and maintaining detailed records.
Identifying opportunities to improve customer experience and suggesting process improvements.
Collaborating with cross-functional teams to ensure seamless service delivery.
Handling customer complaints and escalations with professionalism and empathy.
Actively participating in training and development programs to enhance your skills.
What we're looking for
At least 1 year of experience in a customer service role, preferably in a call centre or similar environment.
Excellent communication and interpersonal skills, with the ability to listen and respond effectively.
Strong problem-solving and decision-making abilities, with a focus on providing solutions.
Proficient in the use of computer systems and software, including customer relationship management (CRM). tools
Adaptable and able to thrive in a fast-paced, dynamic environment.
Passion for delivering exceptional customer service and a commitment to continuous improvement.
Selected candidate may have to work a weekend day.
What we offer
At Absolute Kinetics Consultancy Pte Ltd, we are dedicated to creating a supportive and engaging work environment. As a member of our team, you'll enjoy:
Absolute Kinetics Consultancy Pte Ltd is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and customer-centricity, we have established a reputation for delivering exceptional service to our clients. As a dynamic and growing company, we are committed to investing in our people and fostering a culture of excellence.
If you are passionate about customer service and eager to join a team of talented professionals, we encourage you to apply for this exciting opportunity.
Apply now
to become our next Customer Service Executive!
Absolute Kinetics Consultancy (AKC) Pte Ltd officially opened for business on 18th April 2001.
AKC is an Approved Training Organisation appointed by SkillsFuture Singapore (SSG) to provide a wide range of courses approved by Ministry of Manpower (MOM), SkillsFuture Singapore (SSG), Singapore Resuscitation and First Aid Council (SRFAC), & Singapore Civil Defence Force (SCDF).
Its clientele list includes SMEs to MNCs from various industrials ranging from construction, manufacturing, oil & gas to employment firms (Certificate of Employment Intermediaries for Key Appointment Holders & General Employees). The company is also an approved MOM SIP (Settling in Programme for Foreign Domestic Workers) training center and an approved Food Safety training provider.
AKC conducts workplace and health safety courses as its core business and also offers consultancy, risk management and other specialised training services such as certificate for employment intermediaries. It also has a team of around 100 professionals (comprising full time and part time trainers) skilled in various safety specialisations such as construction safety, scaffolding, shipyard safety, metalworking and welding, amongst others.
We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or applicants have the option to select West or North Region, and offers a dynamic work environment with opportunities for professional development.
What you'll be doing
Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and efficient manner
Providing accurate information and effective solutions to address customer concerns.
Documenting customer interactions and maintaining detailed records.
Identifying opportunities to improve customer experience and suggesting process improvements.
Collaborating with cross-functional teams to ensure seamless service delivery.
Handling customer complaints and escalations with professionalism and empathy.
Actively participating in training and development programs to enhance your skills.
What we're looking for
At least 1 year of experience in a customer service role, preferably in a call centre or similar environment.
Excellent communication and interpersonal skills, with the ability to listen and respond effectively.
Strong problem-solving and decision-making abilities, with a focus on providing solutions.
Proficient in the use of computer systems and software, including customer relationship management (CRM). tools
Adaptable and able to thrive in a fast-paced, dynamic environment.
Passion for delivering exceptional customer service and a commitment to continuous improvement.
Selected candidate may have to work a weekend day.
What we offer
At Absolute Kinetics Consultancy Pte Ltd, we are dedicated to creating a supportive and engaging work environment. As a member of our team, you'll enjoy:
- Competitive remuneration and benefits package• Opportunities for career advancement and professional development• A collaborative and inclusive company culture• Work-life balance initiatives, such as flexible work arrangements• Regular team-building activities and social events
Absolute Kinetics Consultancy Pte Ltd is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and customer-centricity, we have established a reputation for delivering exceptional service to our clients. As a dynamic and growing company, we are committed to investing in our people and fostering a culture of excellence.
If you are passionate about customer service and eager to join a team of talented professionals, we encourage you to apply for this exciting opportunity.
Apply now
to become our next Customer Service Executive!
Absolute Kinetics Consultancy (AKC) Pte Ltd officially opened for business on 18th April 2001.
AKC is an Approved Training Organisation appointed by SkillsFuture Singapore (SSG) to provide a wide range of courses approved by Ministry of Manpower (MOM), SkillsFuture Singapore (SSG), Singapore Resuscitation and First Aid Council (SRFAC), & Singapore Civil Defence Force (SCDF).
Its clientele list includes SMEs to MNCs from various industrials ranging from construction, manufacturing, oil & gas to employment firms (Certificate of Employment Intermediaries for Key Appointment Holders & General Employees). The company is also an approved MOM SIP (Settling in Programme for Foreign Domestic Workers) training center and an approved Food Safety training provider.
AKC conducts workplace and health safety courses as its core business and also offers consultancy, risk management and other specialised training services such as certificate for employment intermediaries. It also has a team of around 100 professionals (comprising full time and part time trainers) skilled in various safety specialisations such as construction safety, scaffolding, shipyard safety, metalworking and welding, amongst others.
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