Manage daily school transport operations, ensuring safe, timely and smooth student pick-up, arrival and dispersal.
Coordinate with transport vendors, drivers and bus attendants to ensure service quality, punctuality and compliance with school requirements.
Process transport applications, cancellations, address/zone changes and bus stop changes.
Update and maintain accurate student, route, stop, zone and service information in the School Transport Management System (TMS).
Monitor bus routes, timings and capacity, and recommend route changes or improvements to enhance efficiency and service quality.
Respond promptly and professionally to parent enquiries, complaints, helpdesk cases and transport-related escalations.
Maintain student safety standards and ensure compliance with applicable LTA requirements and school transport policies.
Conduct regular bus safety inspections and monitor safety equipment, vehicle condition and bus attendant requirements.
Coordinate with Academic Teams, teachers, Finance and other departments on student transport arrangements, billing and operational matters.
Manage transport incidents and student behaviour concerns, including investigation, follow-up and corrective actions.
Prepare and maintain transport reports, MIS, student records, zone reports, safety reports and other required documentation.
Coordinate ad hoc transport for sports, field trips, educational activities and school events, including monthly reconciliation against vendor invoices.
Support continuous improvement through vendor performance monitoring, route optimisation, cost control and service improvements.
Requirements:
Minimum Secondary Education or equivalent.
Minimum 2 years of relevant experience in transport, logistics or operations.
Good coordination, communication and problem-solving skills.
Proficient in Microsoft Office, data management and reporting.
Strong customer service and stakeholder management skills.