At Keysight, quality excellence is central to delivering innovative products, operational discipline, and the best customer experience. We are seeking an experienced Quality Engineer who will serve as a quality leader and owner of strategic quality initiatives across Customer Quality, New Product Introduction (NPI), Manufacturing Quality, Contract Manufacturing (CM), High-Level Assembly (HLA), and Continuous Improvement.

This role is expected to drive quality strategy, lead deep-dive investigations into top quality issues, and partner with R&D, NPI, Product Support, Engineering, Manufacturing, Supply Chain, Customer Support, and other counterparts to proactively enhance product quality, reduce customer impact, and strengthen end-to-end customer experience.

Customer Quality Leadership

• Lead customer quality strategy and own major customer issue resolution from escalation through containment, root cause analysis, corrective action, recovery, and verified closure.
• Drive deep-dive reviews of top customer quality issues and ensure systemic improvements are defined, implemented, and sustained across responsible functions.
• Partner with R&D, Product Support, Engineering, Manufacturing, and Customer Support to align technical actions, customer communication, and recovery commitments.
• Translate customer quality trends and escalation learnings into proactive product and process quality improvement roadmaps.

Manufacturing Quality Leadership

• Own manufacturing quality strategy by identifying top defects, process vulnerabilities, quality escapes, and systemic improvement priorities.
• Drive process capability improvement, defect reduction, and preventive quality programs with measurable business and customer impact.
• Lead cross-functional deep dives with Manufacturing, Engineering, Product Support, and R&D to eliminate recurring quality issues and strengthen product robustness.
• Drive governance, escalation, and effectiveness reviews to ensure corrective actions are completed on time and deliver sustained quality improvement.

NPI Quality Leadership

• Own NPI quality readiness strategy, ensuring quality risks, lessons learned, customer feedback, and known field issues are addressed before product release.
• Lead proactive risk identification and mitigation with R&D, NPI, Product Support, Engineering, and Manufacturing throughout product introduction.
• Ensure product and process quality requirements are integrated into design, validation, qualification, control plans, and launch readiness decisions.

CM / HLA Quality Leadership

• Own CM and HLA quality governance, ensuring external manufacturing partners meet expectations for containment, RCA quality, corrective action execution, and preventive improvement.
• Drive partner quality improvement roadmaps based on top defects, customer impact, process risks, and business priorities.
• Lead deep-dive resolution of complex CM/HLA quality issues with clear accountability across internal teams and manufacturing partners.
• Assess CM/HLA operational performance and drive improvement governance with measurable outcomes, timely closure, and sustained quality performance.

Continuous Improvement & Operational Excellence

• Lead high-impact quality improvement initiatives focused on top quality issues, customer experience, product robustness, and operational excellence.
• Drive data analytics, automation, digital quality systems, and AI-enabled insights to improve issue detection, prioritization, and preventive action planning.
• Champion Lean Six Sigma, structured problem solving, and continual improvement practices to drive sustainable quality results.
• Build a culture of quality ownership, proactive technical deep dive, customer-focused decision making, and defect prevention across the organization.

Stakeholder Engagement

• Partner strategically with Quality, R&D, NPI, Product Support, Engineering, Manufacturing, Supply Chain, Customer Support, Product Management, Corporate Quality, and external partners to drive end-to-end quality outcomes.
• Provide management with clear recommendations on top quality risks, customer impact, recovery priorities, and proactive product quality enhancement opportunities.
• Influence organizational decisions through quality analytics, technical evidence, customer experience insights, and risk-based prioritization.

Qualifications

• Bachelor's Degree in Engineering or equivalent.
• Minimum 5-8 years of experience in Quality Engineering, Manufacturing, Operations, Customer Quality, or NPI environments.
• Proven experience leading complex quality investigations and improvement initiatives.
• Demonstrated leadership in cross-functional project execution.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• ASQ Certified Quality Engineer (CQE).
• Lean Six Sigma Green Belt or Black Belt.
• Certified Internal Auditor.
• AS9100 Auditor Certification.