全职 Operations Executive (Cleaning Services) 工作, 薪水 up to MYR 2,700, SSRV (M) Federal Territory 公司招聘中 - Ricebowl

Job Scope

• Oversee and coordinate daily cleaning operations across assigned client sites to ensure smooth and efficient service delivery.
• Manage and monitor Cleaning Supervisors and site manpower, including deployment, attendance, manpower requirements and performance.
• Ensure the required manpower is available at site and arrange suitable replacements or additional manpower when required.
• Monitor the overall cleanliness and service quality at client sites and ensure all cleaning standards and service requirements are consistently met.
• Act as the key point of contact between the Company, client representatives, Cleaning Supervisors and site manpower.
• Maintain good working relationships with clients and respond promptly to client requests, feedback, complaints and operational requirements.
• Coordinate with management on manpower, operational issues, client requirements and any matters requiring further action or approval.
• Conduct regular site visits and inspections to monitor service quality, manpower performance and site conditions.
• Prepare and maintain operational documents, reports, attendance records, manpower schedules, checklists and other relevant paperwork.
• Monitor operational costs, manpower costs, overtime and other site-related expenses to ensure operations are managed within the approved budget.
• Assist in preparing quotations, costing, manpower calculations and other commercial information when required.
• Monitor the usage of cleaning materials, equipment and other operational resources to ensure proper control and cost efficiency.
• Coordinate with relevant departments on payroll, manpower, procurement, equipment, supplies and other operational matters.
• Attend to urgent operational matters and be responsive to client, manpower and management requests when required.
• Identify operational issues and implement appropriate solutions to maintain service continuity and client satisfaction.
• Ensure compliance with Company procedures, client requirements, safety guidelines and applicable operational standards.
• Perform other duties and responsibilities as assigned by the management from time to time.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Operations Management, Facilities Management, Hospitality Management or a related field.
• Minimum 2–3 years of experience in operations, facilities management, cleaning services, property management, hospitality, manpower management or a similar service-based industry.
• Candidates with experience managing cleaning operations or multiple sites will have an added advantage.
• Strong communication and interpersonal skills, with the ability to communicate professionally with clients, management, supervisors and site workers.
• Able to manage and coordinate manpower effectively and handle operational issues independently.
• Good understanding of basic costing, budgeting, manpower costing and operational expenses.
• Good administrative and documentation skills, including the ability to prepare reports, schedules and operational records.
• Good working knowledge of Microsoft Office, particularly Microsoft Excel and Word.
• Willing to travel between assigned client sites and conduct regular site visits.
• Possess a valid driving licence and own transportation.
• Able to respond promptly to operational requirements and handle urgent matters when necessary.
• Strong problem-solving, coordination and time-management skills.
• Able to work independently as well as coordinate effectively with a team.
• Proactive, responsible and customer-oriented, with a strong focus on service delivery and client satisfaction.
• Candidates who have experience dealing directly with corporate clients and managing a large or distributed workforce are encouraged to apply.

Pay: RM2,300.00 - RM2,700.00 per month

Work Location: In person