jobs in UNISON Group

全职 Application Support Engineer (Java) 工作, 薪水, UNISON Group 公司招聘中 - Ricebowl

Application Support Engineer (Java)

UNISON Group

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

  • Primary responsible to handle all Incident tickets that are raised, till to closure
  • Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity
  • To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future
  • Documenting the solutions and workarounds for future reference
  • Collaborate with various teams, including Developers and Infrastructure teams to resolve complex issues and implement long-term solutions
  • Assist in Operational tasks such as day-to-day support
  • Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved
  • Report status and progress to technical lead/manager on a regular basis
  • Work with the technical lead to ensure the technical support provided to users/testers is within the agreed SLA (24 x 7)
  • Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management and optimization of support
  • Participate in enhancement of the applications (including documentation and testing)
  • Present and provide regular updates on work matters to team and users / customers
  • Prepare/ update the relevant documentation related to the project / change appropriately
  • Support application testing investigations in testing environments
  • Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments
  • Assist in deploying applications to testing and production environments

Requirements

  • Technically with at least 5 years of hands-on experience in Java, Kotlin, J2EE/JEE, MySQL, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML.
  • Understanding of Linux OS such as RHEL and Unix shell scripting.
  • Experience in AWS services (CloudWatch, KMS, S3, RDS, EKS, ec2, ALB, Api Gateway)
  • Knowledge of Cryptographic concepts like Encryption Keys and SSL certificates is a plus.
  • Understanding the micro services architecture & containers & orchestration services like Kubernetes and Docker
  • Cloud-based architecture and DevSecOps technologies are a plus.
  • Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, Spring Boot and/or Spring Batch, Spring Integration would be added advantage.
  • Ability to work under pressure and to handle tight SLAs

重要安全守则

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