seeking a motivated and enthusiastic Technical & Application Engineer to join our growing team. The successful candidate will be responsible for providing technical support, product installation, maintenance, troubleshooting, and clinical/application support for medical devices supplied by the company.
This position offers an excellent opportunity for fresh graduates who are interested in building a career in the medical device and healthcare industry. Training will be provided.
Key Responsibilities
Technical Support & Service
- Perform installation, commissioning, testing, and handover of medical devices and equipment.
- Conduct preventive maintenance and basic corrective maintenance.
- Troubleshoot and resolve technical issues reported by customers.
- Provide on-site and remote technical support to hospitals and healthcare facilities.
- Perform equipment inspections and ensure proper functionality.
- Prepare service reports and maintain accurate service records.
- Coordinate with manufacturers and suppliers for technical support, repairs, and spare parts when required.
- Support equipment demonstrations, evaluations, and product trials.
Application & Clinical Support
- Provide product application and operational training to doctors, nurses, technicians, and hospital staff.
- Assist customers in understanding the proper use and functionality of medical devices.
- Conduct product demonstrations and application support during procedures where required.
- Support the sales team during product presentations, demonstrations, exhibitions, and workshops.
- Gather customer feedback and communicate product or application issues to the management and principals.
- Continuously improve product knowledge and stay updated on new technologies and medical device developments.
General Responsibilities
- Work closely with the Sales, Service, and Application teams to provide excellent customer support.
- Maintain good relationships with customers, hospitals, and business partners.
- Participate in internal and external product training programs.
- Ensure compliance with company policies, safety requirements, and relevant medical device regulations.
- Be prepared to travel to hospitals and healthcare facilities throughout Malaysia when required.
Qualifications
Degree or Diploma in:
- Biomedical Engineering
- Electronic / Electrical Engineering
- Information & Communication Technology (ICT)
- Or other relevant technical disciplines
Experience
- Fresh graduates are strongly encouraged to apply.
- Candidates with experience in medical devices, biomedical equipment, electronics, IT systems, or technical support will have an added advantage.
- Comprehensive product and technical training will be provided.
Other Requirements
- Willing and able to travel locally and outstation when required.
- Possess own transportation and a valid driving licence.
- Willing to visit hospitals, healthcare facilities, and customer sites.
- Willing to attend training, seminars, exhibitions, and company events when required.
Pay: From RM3,500.00 per month
Benefits:
- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
Work Location: In person