Role Overview
We are seeking an experienced
Network Support Engineer
to provide Level 1 network infrastructure support and assist with ongoing enterprise installations. Based 100% onsite in Toa Payoh to maintain, optimize, and troubleshoot a complex multi-vendor network environment.
This role requires a hands-on technical professional with a solid background in enterprise network operations, routine system upgrades, firewall management, and critical incident resolution.
Key Responsibilities
Network Operations & Administration
Daily Support & Maintenance:
Operate, manage, and maintain enterprise server, network, and firewall systems across multi-vendor environments (Cisco, Juniper, Palo Alto, Fortinet, Check Point, F5, HP, Extreme Networks).
System Upgrades & Maintenance:
Plan, schedule, and execute routine network maintenance, including hardware replacements, infrastructure enhancements, and regular firmware upgrades.
Configuration & Security Management:
Perform routine, scheduled configuration backups for all network equipment and firewall rules. Implement approved routing policy changes to resolve traffic congestion during planned or unplanned incidents.
Performance Monitoring:
Continuously monitor network performance, security integrity, and traffic metrics; escalate and collaborate with third-party vendors for hardware/software resolution when required.
Project & Installation Support
Deployment & Setup:
Support ongoing network installations, infrastructure augmentations, and production environment rollouts.
Milestone Planning:
Assist in planning network installation and upgrade projects, setting up user stations, assigning task milestones, and ensuring full compliance with company deadlines, security policies, and permission standards.
Incident Management & Troubleshooting
Issue Resolution:
Perform hands-on troubleshooting and root cause analysis (RCA) to rapidly diagnose and resolve network anomalies across switches, routers, firewalls, and VPNs.
Critical Incident Response:
Lead Level 1 incident response during high-severity network events, coordinating repair efforts and managing real-time technical updates to internal and external stakeholders.
Mandatory Requirements
Work Location & Authorization:
Must be
currently based in Singapore
and fully willing to work
100% onsite in Toa Payoh daily
.
Certification:
Active
Cisco Certified Network Professional (CCNP)
certification is
mandatory
.
Experience:
Minimum 3
+ years
of hands-on experience in enterprise network infrastructure support and operations.
Education:
Diploma or Bachelor’s Degree in Information Technology, Computer Science, Network Engineering, or a related field.
Technical Expertise:
Strong hands-on proficiency in Cisco products (routing, switching, firewalls, VPNs).
Multi-Vendor Skills:
Practical technical experience managing LAN Switches, WAN Routers, Wireless Controllers, Access Points, Load Balancers, and Firewalls across vendors such as Cisco, Juniper, HP, Palo Alto, Check Point, Fortinet, F5, Extreme Networks, and Bluecoat.
Preferred Qualifications & Skills
Industry Experience:
Prior experience supporting large-scale enterprise or banking environments.
Vendor Expertise:
Deep familiarity with Juniper and Palo Alto environments.
Additional Certifications:
CCIE, CCNA, PCNSE, CCSA, or Juniper certs (JNCIA / JNCIP / JNCIE) are an advantage.
Soft Skills:
Strong verbal and written technical communication skills, with the ability to articulate technical issues clearly to both non-technical users and senior leadership.
K2 PARTNERING SOLUTIONS PTE. LTD
K2 Partnering Solutions is a professional global recruitment and staffing company which delivers top-tier IT professionals within the niche markets of ERP/CRM/SOA/BI.
In South-East Asia, we are the only foreign based staffing firm that focuses exclusively on the Enterprise Application market. With a focus on both permanent and contract (freelancing) recruitment in Singapore and regionally, our clients include many prestigious international companies as well as several large domestic firms. Being one of most well known technology recruiting firms globally, our main technological verticals include SAP and Cloud Technologies with an unparalleled attention to candidate service and client satisfaction.
We are confident to expand our services in Asia with our trade mark quality control system REQ (Relationship-Expertise-Quality).
Being the Best by working with the Best
K2 has a huge interest in establishing good relationships with IT and Business consultants who are specialized in the SAP/Cloud areas for both permanent and contract (freelancing) opportunities. We deliver on our promises and are able to provide opportunities here in Japan as well as within our global network.
K2 Partnering Solutions was established in London at 1997, we have successfully grown to a 250 million USD turnover company, and expanded our organizations to Europe, USA, South America and Asia with 21 offices operating at the moment.
K2 is currently expanding rapidly in Asia Pacific region. We aim to provide the very best in service to our consultants as well as IT talent to our clients across the region.