全职 System Support Specialist III - SGP 工作, 薪水 up to SGD 12,000, ONE STOP ENGINEERING PTE. LTD. 公司招聘中 - Ricebowl

Description:

• Act as the primary escalation point for complex system incidents, driving root cause analysis, corrective actions, and permanent resolution in collaboration with vendors and stakeholders.
• Lead system go-live, hypercare, and stabilization activities, ensuring robust monitoring, rapid response, and effective cross-functional coordination.
• Oversee change control processes, evaluate system change impacts, and provide technical review and approval support for release readiness activities.
• Drive system configuration governance, user access lifecycle management, and periodic access recertification in accordance with compliance requirements.
• Lead and coordinate testing programmes (UAT, OQ, PQ), ensuring test strategies, defect resolution, and documentation meet regulatory and quality standards.
• Mentor and guide System Support Specialist I and II, providing technical direction and supporting capability development.
• Maintain and continuously improve support documentation, SOPs, configuration records, and technical artefacts to the highest audit-ready standards.
• Proactively identify system risks and compliance gaps, developing and implementing mitigation strategies in alignment with site quality and IT teams.
• Serve as subject matter expert in support audits, regulatory inspections, and internal reviews, providing timely and accurate information.
• Drive continuous improvement initiatives across support processes, tooling, and operational practices to enhance system reliability and efficiency.

Education & Experience

Bachelor's degree

in Computer Science, Information Technology, or a related field is often preferred or required

Significant experience

: This is a senior-level role requiring

7+ years

of relevant technical support experience

Enterprise environment

: Experience in a medium to large, complex enterprise environment is essential.

Operating Systems

: Advanced knowledge of

Windows, macOS, and Linux

Mobile Platforms

: Working knowledge of

iOS and Android

Networking

: Advanced knowledge of

networking

and

information security

topics

Enterprise Tools

: Working knowledge of

Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN

Ticketing & SaaS

: Experience with high-volume ticketing systems and in-depth knowledge of SaaS applications like

Okta, Google Workspaces, Slack, Zoom, and O365

Hardware & Infrastructure

: Experience with data center support, including equipment installation, cabling, and inventory tracking, is often mentioned