1. Operations & Department Administration
Workflow Management:
Oversee the daily scheduling of therapy sessions, patient/client intake, and room allocations to ensure efficient clinic throughput.
Resource & Inventory Control:
Monitor, maintain, and order therapy equipment, tools, and medical supplies, ensuring everything complies with safety and sanitation standards.
Compliance & Documentation:
Ensure that patient records, billing entries, attendance tracking, and clinical notes maintained by therapy assistants are accurate and compliant with regulatory standards and facility policies.
2. Staff Supervision & Leadership
Team Coordination:
Supervise therapy assistants, support aides, and administrative staff. Assist the Therapy Manager in recruiting, onboarding, and scheduling staff shifts.
Training & Mentorship:
Conduct routine in-service training sessions, mentor junior therapy assistants, and evaluate staff performance to maintain high standards of patient care.
Interdisciplinary Communication:
Act as a communication bridge between lead therapists (Physical, Occupational, Speech, etc.), support staff, and upper management.
3. Clinical Support & Patient Care
Assisting Therapists:
Support licensed therapists in preparing clients, setting up equipment, and executing routine therapeutic activities or exercise programs under direct supervision.
Patient Engagement:
Guide patients through pre-approved routines, monitor them during treatments, and document their physical or behavioral responses to therapy.
Family Coordination:
Answer inquiries from families or caregivers regarding daily schedules, general treatment protocols, and patient progress milestones.
Qualifications & Requirements
Education:
A diploma or bachelor’s degree in Allied Health, Healthcare Administration, Physical Therapy Assisting, Psychology, or a related field.
Experience:
2 to 5 years of experience working as a therapy assistant, rehabilitation technician, or healthcare administrator, with preference given to those with prior supervisory or leadership experience.
Certifications:
Current CPR/AED certification and relevant healthcare support credentials or licenses depending on local jurisdiction and the specific clinical focus (e.g., physical therapy, behavioral health).
Core Skills & Competencies
Leadership & Organization:
Strong capacity to manage competing priorities, organize complex staff schedules, and lead a diverse healthcare team.
Communication:
Excellent interpersonal skills for interacting with distressed or vulnerable patients, anxious family members, and multidisciplinary medical professionals.
Technical Proficiency:
Familiarity with Electronic Medical Records (EMR) software, scheduling platforms, and standard office productivity suites (Microsoft Office).
Physical Resilience:
Ability to handle the physical demands of a clinical environment, which may involve standing for long periods, bending, and assisting in the safe transfer or mobility of patients.