About the Role
We are seeking a highly organized, proactive, and detail-oriented Administration & Operations Officer to support the daily administrative and operational functions of our school projects and educational programmes. The successful candidate will play a key role in ensuring smooth coordination between students, instructors, clients, schools, and internal departments while maintaining high standards of service delivery.
Key ResponsibilitiesSchool Administration
- Coordinate and manage daily school administrative activities.
- Handle course registrations, enrolments, attendance records, and student database management.
- Prepare letters, reports, certificates, and school-related documentation.
- Maintain accurate filing systems and records in both electronic and physical formats.
- Manage incoming enquiries via phone, email, and walk-in customers.
- Assist in student admissions and registration processes.
School Operations
- Coordinate training schedules, classrooms, instructors, and training resources.
- Ensure training facilities, classrooms, and equipment are ready before programme commencement.
- Monitor course attendance and support daily classroom operations.
- Liaise with trainers, students, schools, clients, and external stakeholders.
- Coordinate examinations, assessments, and certification processes.
- Support events, workshops, seminars, and school activities.
Programme Coordination
- Coordinate school projects and educational programmes with clients and stakeholders.
- Monitor programme timelines and ensure deliverables are met.
- Assist in preparing project reports and management updates.
- Support funding applications and claims administration where applicable.
Student & Customer Service
- Provide excellent customer service to students, parents, and clients.
- Address enquiries and resolve administrative matters promptly.
- Follow up on registrations, payments, and course confirmations.
- Ensure high levels of customer satisfaction and service excellence.
Compliance & Documentation
- Ensure compliance with school policies, government regulations, and quality management systems.
- Maintain confidentiality of student and organizational information.
- Support audits, inspections, and compliance requirements.
- Assist in SOP implementation and continuous process improvements.
Operational Support
- Coordinate procurement of training materials and office supplies.
- Assist in vendor and supplier coordination.
- Support management in special projects and operational initiatives.
- Perform any other duties assigned by Management.
RequirementsQualifications
- Diploma or Degree in Business Administration, Operations Management, Education Administration, or related discipline.
- Minimum 2-3 years of relevant administrative and operational experience.
- Experience in the education, training, or school sector will be an advantage.
Skills & Competencies
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Experience with student management systems or CRM platforms is an advantage.
- Ability to work independently and as part of a team.
- Strong attention to detail and problem-solving skills.
- Positive attitude and customer-centric mindset.
Email CV to ************* or watsapp CV at *************
Pay: From $3,000.00 per month
Work Location: Hybrid remote in Singapore