全职 Helpdesk Support Engineer – Remote 工作, 薪水 up to SGD 2,800, SHINY PEOPLE HR CONSULTANCY PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

Are you someone who enjoys solving IT problems and helping users remotely? Join our team as a Helpdesk Support Engineer!

Your Role:

• Handle IT support requests via phone, email & chat
• Provide remote troubleshooting to end users
• Resolve software, hardware & basic network issues
• Support Active Directory & Office 365-related issues
• Use remote tools such as RDP, VPN & MDM
• Manage tickets via ServiceNow / Zendesk
• Monitor systems & alerts
• Escalate complex issues to L2 / onsite engineers
• Maintain accurate case records & documentation

We’re Looking For:

• IT Helpdesk / Service Desk / Technical Support experience
• Strong communication & customer service skills
• Good troubleshooting & problem-solving skills
• Familiar with AD & Office 365
• Experience with ticketing systems is a plus
• Able to manage multiple support cases efficiently

Junior or experienced candidates are welcome!
Salary will be commensurate with experience and technical skillset.

Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542