全职 Helpdesk - Onsite Support 工作, 薪水 up to MYR 3,500, Xetron Solutions Federal Territory 公司招聘中 - Ricebowl

Job Responsibilities

• Provide Level 1 and Level 2 IT support via ticketing systems, phone, email, remote support tools, and onsite assistance.
• Troubleshoot and resolve issues related to hardware, software, operating systems, networks, printers, and business applications.
• Deliver onsite technical support for desktops, laptops, printers, POS systems, and other IT devices.
• Install, configure, maintain, and troubleshoot computer hardware, operating systems, and software applications.
• Support users with Windows OS, Microsoft Office, email, user accounts, and commonly used business applications.
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, IP, DNS, and router-related problems.
• Manage support tickets by recording, categorizing, prioritizing, updating, and following up on requests in accordance with SLA requirements.
• Escalate complex or unresolved issues to senior IT teams, vendors, or relevant support teams when necessary.
• Assist with system upgrades, software patches, preventive maintenance, and IT equipment deployment.
• Maintain proper documentation of troubleshooting steps, solutions, and IT assets.
• Support IT inventory management and maintain accurate records of equipment and assets.
• Provide basic technical guidance and assistance to end users.
• Participate in scheduled maintenance, standby support, and shift duties when required.
• Perform other IT-related tasks and responsibilities assigned by the Team Lead or Manager.

Job Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• 1–3 years of experience in IT Helpdesk, Technical Support, Desktop Support, or Onsite IT Support.
• Fresh graduates with relevant IT knowledge or internship experience are encouraged to apply.
• Good understanding of Windows OS, Microsoft Office, computer hardware, and peripherals.
• Basic knowledge of networking concepts, including IP, DNS, LAN, Wi-Fi, and routers.
• Experience with ticketing systems and remote support tools is an added advantage.
• Experience supporting POS systems or working in a retail IT environment will be an advantage.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Good communication and customer service skills.
• Able to manage multiple support requests and prioritize tasks effectively.
• Comfortable working independently as well as collaboratively within a team.
• Willing to provide onsite support and travel to user or client locations when required.

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Are you willing to work in shifts?
• Can you start immediately?

Work Location: In person