Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting
Assess and align procedures and streamline workflow that impact operational process
Challenge existing processes to drive the best possible operational results and outcomes
Troubleshoot and resolve problems as they arise, ensuring smooth running of stores
Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM
Manage our Academy Stores programme to drive best practice and operational training
Manage store communications processes and tools
Maintain an up-to-date database of all stores including their equipment
Act as the final version of the truth for any store related enquiries of information requests
Collate market intelligence on competitors and innovators to ensure we remain competitive
Requirements
Minimum 5 years' or above experience in retail store operations (Mass Apparel), exposure in area management will be an advantage
Engage with key stakeholders to embed policy, process and best practice
Hold a retail forum to gather regular feedback regarding operations and how we can improve
Meet regularly with Area and Store Managers and discuss progress
Conduct store visits to truly understand how operational initiatives are landing in stores
Work with procurement to manage tenders with external suppliers