Job Summary
Responsible for overseeing daily business operations to ensure efficiency, quality, and smooth execution across outlets or departments.
Key Responsibilities
- Monitor daily operations performance (sales, service, and productivity)
- Ensure SOP compliance across outlets or operational units
- Coordinate with different departments (HR, procurement, marketing)
- Manage inventory control, stock ordering, and cost management
- Identify operational issues and implement improvement plans
- Support outlet staff training and performance monitoring
- Prepare operational reports and analysis
- Ensure customer service standards are maintained
Requirements
- Diploma/Degree in Business Administration, Operations Management, or related field
- 1–3 years of experience in operations (F&B/retail preferred)
- Strong problem-solving and organizational skills
- Ability to work in a fast-paced environment
- Willing to travel (if managing multiple outlets)
Job Type: Full-time
Pay: From RM3,000.00 per month
Benefits:
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
Work Location: In person