DUTIES AND RESPONSIBILITIES:
- Act as the primary internal contact for all ERP system (Microsoft Dynamics Navision)–related matters. Provide first-level support to end users and assist with issue analysis and resolution.
- Coordinate with external vendors and consultants on system configuration, enhancements, and troubleshooting. Monitor and follow up on vendor deliverables, timelines, and support requests.
- Gather, analyse, and document business requirements for system enhancements or changes.
- Support and manage User Acceptance Testing (UAT) prior to production deployment.
- Perform basic data checks and data extraction as required. Maintain system documentation or user guides.
- Support user training and adoption of system improvements.
- Engage with departments to recommend system improvements and align with business goals.
- Participate in system upgrades, testing, and implementation of new modules or features.
- Provide first level IT support for end users (hardware, software, networking, etc. issues).
REQUIREMENTS:
- Minimum 1–2 years of hands-on experience in ERP system support or administration.
- Experience with multiple programming languages would be an added advantage.
- Experience with Microsoft Power Automate, Power BI, and AI tools would be an added advantage.
- Good analytical, problem-solving, and troubleshooting skills.
- Basic understanding of business process.
- Ability to work independently and collaboratively in a team environment.
- Good communication and follow-up skills; able to work with different departments and levels.
- Basic knowledge of IT infrastructure, including networking, PC configuration, and printer setup.
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person