Role: Solution Architect (ServiceNow) with Scrum Master Experience (Consultant)
Jd
Technical Requirements
Extensive experience with ServiceNow platform architecture, configuration, and customisation
Proven track record in enterprise solution architecture and system integration
Deep understanding of workflow migration strategies and legacy system modernisation
Experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI capabilities
Knowledge of enterprise software ecosystems including ERP, HCM, and procurement platforms
Solid grounding in Agile and Scrum frameworks, with demonstrated ability to lead delivery teams through complex, multi-workstream programmes
Professional Experience
Minimum 8–10 years of solution architecture experience with at least 3 years focused on ServiceNow, with preference on ServiceNow Customer Service Management (CSM)
Minimum 3 years of experience as a Scrum Master or Agile Delivery Lead, preferably within enterprise technology or digital transformation programmes
Demonstrated experience facilitating agile ceremonies, managing backlogs, and coaching cross-functional teams on agile ways of working
Demonstrated experience in vendor management and solution validation
Track record of successful large-scale digital transformation projects
Experience with enterprise architecture frameworks and methodologies
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem solving, including using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry
Skills And Competencies
Strong analytical and problem-solving capabilities with attention to detail
Excellent communication and facilitation skills, with the ability to present complex technical concepts to diverse audiences and lead collaborative team sessions
Proven ability to manage competing priorities across multiple workstreams whilst maintaining team focus and morale
Understanding of IT service management, business process automation, and enterprise integration patterns
Ability to balance the dual role of technical architect and agile delivery leader, adapting communication style and focus depending on context and audience
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications
Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification
Experience with cloud platforms and modern integration technologies
Knowledge of AI/ML technologies and their enterprise applications
TOGAF or similar enterprise architecture certification
Experience in government or highly regulated environments
Familiarity with scaled agile frameworks such as SAFe or LeSS in the context of large enterprise programmes