- Tanjong Pagar Central Region (Singapore) Singapore
全职 Service Desk Analyst 工作, 薪水 up to SGD 3,500, LYNEER CORP (SINGAPORE) PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
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职位描述
岗位职责
Responsibilities
Provide Level 1 IT support via phone, email, or chat.
Log and resolve incidents and service requests.
Troubleshoot Windows, MS Office, Outlook, printers, and basic network issues.
Reset passwords and manage user accounts in Active Directory.
Support Office 365 and remote users.
Escalate unresolved issues to the appropriate support team.
Update tickets and ensure SLA compliance.
Provide support for healthcare applications (preferred).
Requirements
1+ year of Service Desk/IT Support experience.
Mandatory experience in the Healthcare/Hospital domain.
Knowledge of Windows, Office 365, Active Directory, and basic networking.
Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).
Good communication and troubleshooting skills.
ITIL certification is an added advantage.
Professional Services and Staffing Solutions for administrative, clerical and support services along with IT support.
Provide Level 1 IT support via phone, email, or chat.
Log and resolve incidents and service requests.
Troubleshoot Windows, MS Office, Outlook, printers, and basic network issues.
Reset passwords and manage user accounts in Active Directory.
Support Office 365 and remote users.
Escalate unresolved issues to the appropriate support team.
Update tickets and ensure SLA compliance.
Provide support for healthcare applications (preferred).
Requirements
1+ year of Service Desk/IT Support experience.
Mandatory experience in the Healthcare/Hospital domain.
Knowledge of Windows, Office 365, Active Directory, and basic networking.
Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).
Good communication and troubleshooting skills.
ITIL certification is an added advantage.
Professional Services and Staffing Solutions for administrative, clerical and support services along with IT support.
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