全职 NOC Engineer (Internship Programme) 工作, 薪水 up to MYR 800, Netpluz Asia Pte Ltd Federal Territory 公司招聘中 - Ricebowl

Who Are We?

Netpluz is a one-stop managed communications service provider for businesses. We deliver reliable, high-performance communications services for your business’s data, voice, video, cybersecurity, mobility and analytics needs.

Our young brand was incorporated in 2015, but our team has been pioneering network communications technologies in Singapore for the last twenty years, and making waves in leading some of the biggest names in the Information and Communications Technology industry to date.

We are a modern, highly-experienced and rapidly-growing brand in the ICT industry. Today, Netpluz provides managed data, voice, video, cybersecurity, mobility and analytics solutions to over 2,000 clients who trust us for our integrity, reliability and uncompromising service standards.

Roles & Responsibilities

Internship Program (Network Operation Center (NOC):

• Monitor network alerts – Track monitoring systems to detect network or device issues promptly
• Create & update support tickets – Log new incidents and maintain accurate ticket details
• Perform basic troubleshooting – Diagnose and resolve common issues following standard procedures
• Escalate complex/critical issues – Forward unresolved problems to senior engineers appropriately
• Follow up on open tickets – Monitor pending cases and ensure timely progress updates
• Assist with daily system health checks – Verify normal operation of servers, network devices and services
• Update customers on ticket status – Share progress updates via email, phone or messaging channels
• Prepare daily shift handover – Document ongoing issues and key information for the next team
• Maintain documentation & reports – Update SOPs, incident records and daily operational reports

Requirements

• Currently enrolled as a full-time student (Diploma / Bachelor’s / Master’s) in IT, Computer Science, Networking, Information Systems, or related field
• Final-year students or fresh graduates (within 1 year of graduation) are eligible
• Internship must be a required / approved component of your study programme
• Malaysian citizen (for most government-supported programmes)
• Internship takes place within Malaysia
• Duration: typically 3–6 months
• Good communication skills — able to explain technical issues clearly
• Willingness to learn and follow standard procedures
• Responsible, detail-oriented, and punctual
• Basic problem-solving & logical thinking mindset
• Able to work independently and in a team
• Service-oriented attitude — patient when assisting users

Job Type: Full-time

Pay: RM700.00 - RM800.00 per month

Work Location: In person