Deliver fast and efficient support to customers across different time zones by following clear processes and teamwork practices.
Handle pre-sales inquiries, order processing during sales, after-sales dispute resolution, and provide expert support on cross-border logistics, customs, and tariffs.
Communicate clearly and professionally through multiple channels such as live chat, ticketing systems, and online communities.
Maintain strong service quality even in fast-paced environments while handling CRM systems and documentation at the same time.
Requirements
Able to work in a rotating shift (2 days off)
Fresh graduate are open to apply
Typing speed of at least 40 words per minute with high accuracy; typing test required.
Proficiency in English is a strong advantage.
Experience servicing large cross-border merchants is preferred.
Must be legally authorized to work in Malaysia (no visa sponsorship provided)Education: