全职 Software Consultant 工作, 薪水 up to SGD 11,000, LYNEER CORP (SINGAPORE) PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Job Summary

The candidate leads daily operations of end-user devices and peripherals, collaborating across IT and business teams to deliver technology solutions, ensure governance compliance, and drive exceptional customer experience.

Responsibilities

Lead daily management and operations of all end-user devices and peripheral equipment to ensure reliable service delivery

Collaborate with IT and business stakeholders to design and implement end-user computing solutions that enhance customer satisfaction and operational efficiency

Serve as a subject matter expert in end-user computing technology, guiding governance and compliance with organizational standards

Identify and communicate opportunities for operational improvements and cost reduction to enhance client service functions

Establish and monitor metrics to measure system and resource efficiency, ensuring service levels meet expectations

Manage and coach a team of engineers, including on-call scheduling, performance reviews, and development planning to meet business needs

Work closely with Deskside Engineers to ensure timely escalation and resolution of technology issues

Forecast short- and long-term end-user equipment requirements and coordinate asset provisioning for new hires and existing employees

Oversee asset return processes for terminating employees and define safety stock levels to maintain adequate inventory

Collaborate with Asset Management to schedule PC refresh cycles and manage support team training and career development

Partner with IT support teams, HR, and business owners to align end-user computing services with organizational goals

Build and sustain constructive relationships with business unit heads and decision-makers to improve IT infrastructure and service delivery

Lead weekly and monthly performance reviews using dashboards to analyze location-level service and team productivity

Lead and contribute to internal and external IT audits, including ISO 20000, ISO 27001, and ISMS compliance

Provide 24 x 7 x 365 support availability, including after-hours and weekend work as required

Perform additional duties as assigned to support operational excellence

Required competencies and certifications

Bachelor’s degree or equivalent experience in business management or information systems management

Minimum 12 years of professional IT infrastructure experience with progressive supervisory responsibilities

Proven experience analyzing complex functions and problems to develop logical, creative solutions

Experience managing Active Directory policies

Extensive knowledge of End User Computing Services (EUCS) technologies, including endpoint client operating systems

Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications

Experience with wireless device management and software distribution systems

Skilled in hardware and software design, installation, configuration, maintenance, and troubleshooting

Ability to support 24 x 7 x 365 operations, including availability for after-hours and weekend work

Prefer ITIL certification or formal service management training
Professional Services and Staffing Solutions for administrative, clerical and support services along with IT support.