全职 General Manager Operations 工作, 薪水, Lorna Whiston Schools 公司招聘中 - Ricebowl

Company Description Lorna Whiston Schools was founded in 1980 with a focus on raising the standard of English among students in Singapore, building on the founder’s extensive teaching and leadership experience in the UK, Malaysia, and Singapore. Over the years, the organization has grown into a trusted education provider across Singapore, Malaysia, and Hong Kong. It is recognized for high-quality English Enrichment, Speech & Drama programmes, and Preschools. With decades of experience in the education sector, Lorna Whiston Schools is regarded as a thought leader, known for teaching excellence and a strong commitment to student development.
Role Description The General Manager Operations is a full-time, on-site role based in Singapore, responsible for overseeing day-to-day operational performance across centres and programmes. This role manages operational processes, ensures service standards, and coordinates resources to support educational delivery and customer satisfaction. The General Manager Operations leads and develops teams, manages budgets and cost controls, and implements policies to improve efficiency and quality. The role also involves collaborating with academic and commercial stakeholders, monitoring key performance indicators, and driving operational initiatives aligned with the school’s strategic goals.
Qualifications

• Candidates should possess strong General Management skills, including strategic planning and leadership in a multi-site or service-focused environment.
• Candidates should possess Operations Management skills, such as process optimization, workflow design, and performance monitoring.
• Candidates should possess Customer Service skills, with a focus on service excellence, stakeholder communication, and issue resolution.
• Candidates should possess Team Management skills, including coaching, performance management, and cross-functional collaboration.
• Candidates should possess Budgeting skills, with experience in financial planning, cost control, and resource allocation.
• Relevant experience in the education or services industry, strong analytical and problem-solving abilities, and proficiency in standard office and management software are beneficial.
• A bachelor’s degree in Business, Management, Education Administration, or a related field is preferred; equivalent experience will be considered.